Customer Testimonials
The range in your shop
Good stuff a bit on the pricy side
Great service even though there was a problem with my handlebars (not provided by BBB!). Extremely helpful. Will definitely be back in future.
Friendly helpful staff.
I brought my HIBIKE in for a service. It was carried out very efficiently by the staff at a reasonable price. Excellent, well done Big Bear Bikes.
The range of bikes you have from children's to pro MTB.
Always enjoy coming to see Bobby, recently purchased my Trek Domane 4 and my daughter's little Trek for Christmas.
Keep up the great work
Karl
Trek bikes and staff in sales and service are fantastic all very friendly and helpful
EBike service
Lots of choice and a good service.
Customer service is very good. Staff very friendly and extremely knowledgable. Kept me updated on repair/ service and went out of their way to help, couldn’t fault them, or praise them enough. “Bobby” in workshops is excellent, a credit to the store, would ( will) use again and highly recommend.
Thanks
Stewart
Always get friendly professional advice.
Stock my favourite Endura items.
Quality products and fantastic service.
Products - I don’t know any different, service- of course But you missed the most important bit out…… I recommend mainly because of your people. They are excellent.
Really excellent service. Bobby was brilliant when I went to purchase an e bike. And the service when I went to collect my bike was just as good. Thank all at Big Bear bike shop
From the moment Alex introduced himself, right through to the hand over of the bikes a few weeks later he was nothing but professional, helpful and courteous. He went to the time and trouble to explain everything to my partner myself, and went over and above and out of his way to make sure that what we were buying and what we got was exactly what we needed. On returning to collect the bikes again, his help and proficiency was 2nd to none. I will go as far as saying I wouldn’t buy a bike now anywhere else.
Customer service was great, spoke through bikes and options before buying and when handing over.
Very informed about the bike and not rushed. Very helpful and picked bike up same day. Very happy with the service.
From start to finish, Oliver was so attentive and his knowledge was second to none not just with the 2 E bikes we bought but with the accessories too, he is marvellous
Big Bear have everything for the novice to the experienced
Good service, staff polite very helpful.
Very personal service and good knowledge
There was a selection of helmets for my grandson to try on, helpful advice without any pressure and an even wider choice of colour to order. And no one minded when he had a go on a balance bike
We will be back to upgrade as they grow.
Great products and excellent staff
Fantastic sales service, good range of products available from stock
Staff were knowledge but friendly and didn't make me feel stupid when I was a bit clueless. I felt confident that I was getting good advice and not just a hard sell. When it came to choosing a bike no-one was pushy and I was given different price options so that I could decide what was right for me. It was a very positive experience.
Friendly, helpful staff and swift service
Very good sales team efficient and knowledgeable good range of stock and very obliging everything very good
I can’t recommend Big Bear Bikes enough. From our first visit, looking for a balance bike for my little girl, Alistair was very helpful and provided fantastic guidance. Letting her have a good ride around the shop trying it out. Every member of the team were we spoke to were all interested in how she was doing and made us feel welcome. I then collected it was it was assembled and was looked after by Mike. Again, very knowledgeable and helpful. This was our first purchase but won’t be our last. Thank you Big Bear Bikes.
Called in for a helmet for. Christmas gift staff very helpful without being pushy I will definitely go back to look at other items.
Excellent customer service from Alastair, good advice provided & nothing was too much trouble. Bikes were stored in the shop until we moved back into our renovated property. Bikes picked up this week, everything was clearly explained to us , really impressed with the offer of a bike safety check after 4 weeks or so. Would highly recommend, thank you !
Good prices friendly and helpful staff