Customer Testimonials
I was assisted in my choice of cycle helmet. it was exactly what I was looking for.
Useful advice before choosing ebike and good opportunity to try different types on the road. Supply problems caused delay. When bike collected got easy to understand full review of bike capabilities. Have ridden bike on road and on Whitby/Scarborough cinder track and very happy with performance. Finally, all staff at Pickering very helpful and easy to get on with.
All good
Easy to deal with and good communication
Really pleased with the service we have received from all the team at the Pickering store.
We were looked after from the moment we walked in and purchased the correct bike for our needs that same day.
Honestly wouldn't go else where and would certainly recommend. Very very impressed.
Thank you to everyone who helped.
Exceptional service!
Many thanks,
Tony
Very friendly and helpful knowledgeable staff
All staff I dealt with were very helpful and professional. First class service from the moment I ordered my bike to the moment I collected it, well recommended 👍👍
Excellent service. Plenty of useful advise.
The store is very inviting and the staff are extremely helpful, my first bike buying experience for some years couldn't of gone any easier.
The service was excellent
Tha sales guy Alex was so helpful and give me good advice on what bike I needed so happy with my new bike and the service 😀
The store is always well stocked and the staff are very helpful and friendly.
Great customer servis guys! Thank you so much
Friendly staff product knowledge
staff just know what they are doing, no pressure on customer
The staff are so lovely, they are really helpful and kind, prices are really reasonable too.
We’re very lucky to have these guys and their service in Pickering. I travel from York to use Big Bear Bikes because they’re Brilliant!
Good staff make a business and thats what you have.
Always happy to help with the team always friendly and full of knowledge....
Always the best service no matter what the issue. Great products always quality.
Excellent service great friendly staff good range of accerories and stock
Excellent service. Very knowledgeable staff.
Nice local bike shop with good range and knowledgeable staff.
Very knowledgeable and friendly staff. Great patience and understanding with the children. Happy with the selection of bikes and equipment available.
Friendly, knowledgeable, helpful members of staff.
They went above and beyond to help me out to ensure I made the camping trip!!! Excellent service thank you
We called in yesterday, without making an appointment, and received excellent service from Mike R and his colleagues, who squeezed us in to fit handle bar extensions and a new saddle.
Helpful advice and friendly service. Thank you very much.
I've bought two bikes from here and they have been nothing but spot on with servicing and just general assistance.
Friendly, helpful and knowledgeable staff. Excellent range of products
Friendly well-informed staff who really let you take your time and don't put pressure on you to buy: my wife and I both took a long time and several visits before finally choosing our bikes, and people were very patient and generous with their time.
When my wife chose her e-bike, the chap who had been dealing with her felt that she needed a medium frame - rather than the small one that she'd tried a couple of times and quite liked. They didn't even have a medium in stock at the time, but they were prepared to order one - on the understanding that she could still revert to the small frame if it didn't work out. We took his advice and waited for medium frame to arrive - and he was spot on! I call that excellent service.
In addition, the guys in the workshop are helpful and have a nice attitude - they don't mind taking a few minutes to sort out a small problem there and then, rather than insisting on you booking it in. I also think the free six-week safety check for newly-bought bikes is a very useful idea.
Two very satisfied customers!
Clear, knowledgeable and attentive.
We were served by Alex. He was a brilliant guy. We got exactly what we wanted at the right price for us.