Customer Testimonials
Great personal service and time to spend with you and answer questions
Friendly and very helpful staff. Knowledgeable about what they sell. Local to where I live so easy to pop in if I have any questions. I have just purchased an ebike the service from start to finish I cannot fault! One happy customer 😊
Very good service and great staff very friendly.
My purchase was my first electric bike and also my first Trek bike and I love it, the service I received was the best, Oliver was very knowledgeable and informative without being pushy. Excellent service!
I am impressed from the initial contact with the store on arrival by the way your colleague listened to my story regarding why I wanted to purchase an E bike and then matched the bike to my needs . I felt valued as a customer and your colleague Oliver had a lot of patience and took time over ensuring I was able to trial the bikes outside the store and gave good advice regarding ergonomics .
Thank you also for delivering the bike to my home and I look forward to the stores aftercare service when needed which is a good plus point to purchase from yourselves .
Great selection of bikes accessories for all ages with experienced staff
Very helpful and friendly service great shop
Fantastic bike definitely recommend and will shop there again
Friendly staff, good customer experience, knowledgeable staff, great range of products actually in stock, huge store and very clean and professional, on site parking, and caters for road and mountain riders, in conventional and electric bikes. Great store, great staff!!
Always helpful and professional.
Alex really knows his stuff.
Highly recommended.
Very helpful and friendly service, I truly believe that they want you to walk away happy (Which is often not the case nowadays).
Good and friendly service and in choosing the
Right bike
Top class service every time
Top staff, very helpful and friendly, oh and a lovely cup of tea while I waited for my bike.
Nice to get friendly customer service. Not looking for a quick sale but the bike that was right for me.
Excellent choice, excellent service, friendly staff, wouldn't go anywhere else!
great advice , great service , very helpful , nice staff
Helpful no pressure service and spacious layout.
Good products and helpful knowledgeable staff
So much knowledge about so many things. Really helpful and take the time with you.
We bought a bike for our son the service was absolutely amazing the bikes are fantastic quality all the staff are lovely and friendly also very welcoming we will definitely come back when we need a new bike
Very happy with your products and more than happy with Mike who sold the bike to me. He was very knowledgeable, friendly and professional.
Helpful friendly staff
Really friendly and helpful team. Loads of great bikes and products to view.
I have found some bike shops unfriendly and elitist but Big Bear is great.
Relly helpful staff ,excellent service. - Thank you
Knowledgeable and helpful staff with a special mention to the workshop team who provide a fantastic aftercare service
Very efficient and friendly
Helpful staff
Superb service from Big Bear Bikes in Pickering. We bought our E bikes from here and all our accessories. Quality excellent.
Guys are very knowledgeable, helpful and friendly. Nice to catch up with them again!
They went out of their way to fix a puncture we had recently whilst we riding locally.
Definitely will be back !
Amazing service from Alex, so easy from start to finish
Thankyou
Great service, Oliver is very knowledgeable and helpful. Would definitely recommend