Customer Testimonials
The service was excellent
Tha sales guy Alex was so helpful and give me good advice on what bike I needed so happy with my new bike and the service 😀
The store is always well stocked and the staff are very helpful and friendly.
Great customer servis guys! Thank you so much
Friendly staff product knowledge
staff just know what they are doing, no pressure on customer
The staff are so lovely, they are really helpful and kind, prices are really reasonable too.
We’re very lucky to have these guys and their service in Pickering. I travel from York to use Big Bear Bikes because they’re Brilliant!
Good staff make a business and thats what you have.
Always happy to help with the team always friendly and full of knowledge....
Always the best service no matter what the issue. Great products always quality.
Excellent service great friendly staff good range of accerories and stock
Excellent service. Very knowledgeable staff.
Nice local bike shop with good range and knowledgeable staff.
Very knowledgeable and friendly staff. Great patience and understanding with the children. Happy with the selection of bikes and equipment available.
Friendly, knowledgeable, helpful members of staff.
They went above and beyond to help me out to ensure I made the camping trip!!! Excellent service thank you
We called in yesterday, without making an appointment, and received excellent service from Mike R and his colleagues, who squeezed us in to fit handle bar extensions and a new saddle.
Helpful advice and friendly service. Thank you very much.
I've bought two bikes from here and they have been nothing but spot on with servicing and just general assistance.
Friendly, helpful and knowledgeable staff. Excellent range of products
Friendly well-informed staff who really let you take your time and don't put pressure on you to buy: my wife and I both took a long time and several visits before finally choosing our bikes, and people were very patient and generous with their time.
When my wife chose her e-bike, the chap who had been dealing with her felt that she needed a medium frame - rather than the small one that she'd tried a couple of times and quite liked. They didn't even have a medium in stock at the time, but they were prepared to order one - on the understanding that she could still revert to the small frame if it didn't work out. We took his advice and waited for medium frame to arrive - and he was spot on! I call that excellent service.
In addition, the guys in the workshop are helpful and have a nice attitude - they don't mind taking a few minutes to sort out a small problem there and then, rather than insisting on you booking it in. I also think the free six-week safety check for newly-bought bikes is a very useful idea.
Two very satisfied customers!
Excellent service both in person and over the phone. They were able to deal with my problem in a really short space of time and I am very grateful for their help. The shop is well presented and laid out and the staff are well mannered and approachable.
Great staff
Very varied choice of products and bikes. Very helpful and friendly customer service. Fast return on bike services. Would strongly recommend to a friend.
Great product and good staff
Friendly and helpful staff
I received excellent advice and guidance from Oliver and the transaction was smooth and easy.
Good quality merchandise with friendly helpful staff
Great service and advice when buying new bike
Good service and good quality 👌
Extremely helpful and knowledgeable.
The store is very inviting and the staff are extremely helpful, my first bike buying experience for some years couldn't of gone any easier.