Customer Testimonials
Good quality products with good service staff very helpful with a good knowledge of ther equipment there's no rushing you even on busy days there very attentive. I like the way that they have the area for you to try the bike to see if it's what you want thanks to Oliver for all his help.
Excellent staff that know what theretalking about always helpful when a problem arrises.Good range of products in store.
Friendly helpful staff full of knowledge always ready to help
Amazing service and advice with no pressure to buy from Alastair. Very knowledgeable and listened to my bike requirements and matched me perfectly to my new bike. He was friendly, approachable, helpful, knew his stuff and most importantly gave his time. I didn't feel rushed in making a decision and subsequently I got the right bike for me and am loving it! I have a Powerfly 5 to make sure I can keep up with my husband in the hills of Yorkshire and it is great fun. Still putting in lots of effort (my choice) when riding but just get a boost when needed to catch back up. This bike allows us to ride so many more routes together and of course it is a must to fly past every now and again, laughing and waving of course! So, a big thanks to Alastair for all of his help and advice - would certainly recommend Big Bear Bikes to everyone.
A very good range of quality accessories and bikes. Very friendly knowledgeable helpful staff.
Great shop, very helpful staff who know what their talking about.
I will definitely be going back again next time we need a new bike.
Good local shop
Excellent customer service item was going to be delayed so rang as soon as order was placed and checked this was ok item still arrived sooner than expected
Spoke with Alex about purchasing our 2nd Haibike about 3months ago and settled on the Alltrail 5 in Candy Red.
From ordering to delivery on Saturday, Alex and the big bear team kept us informed.
First ride today and my wife Sarah has found a new live for exploring steeper terrain and new routes.
Thank you David,Alex and all the Big Bear team...Highly Recommended!!
Local, knowledgeable, helpful
Well stocked
What’s not to like
Always a good selection of all types of cycles. After sales service is second to none. Brilliant.
The service I received on my visit to the shop in Pickering was excellent. The gentleman who assisted me was superb.
Note
The answer to the previous question is badly worded. My actual answer is 0/10 as I have no fa.ily or friends I would recommend.
Well organised. Very knowledgable. Enjoying purchase.
Nice staff who are friendly and know what they are talking about (Product Knowledge) Always happy to help.
Special praise to Mike & Alex in sales who are a cracking sales team...
Very professional and friendly staff, especially Mike Richmond he really looked after us whilst my wife was purchasing a new bike. We will recommend people to come and visit you when they are ready to change their cycles.
Janice and Stuart Hadrick
Good range and knowledgeable staff
Service was superb, called to check availability of an item and the guy was great, went and physically checked and put it to one side whilst I ordered online, arrived 2 days later. Thanks so much.
Friendly service. Everything well explained. Did not feel rushed.
Great repair done on my bike.
I had a very good experience at Big Bear Bikes very welcoming and informative from the staff that I spoke to over two visits with a special thank you too Alex who sold me my bike. regards First name removed.
I had a worn out rear wheel, rebuilt with a new hub, great job.
Really friendly & helpful staff, & a decent price too.
Great showroom, super products, knowledgable and friendly staff
Professional service, with helpfulness and courtesy, great stock levels, great choice, and good parking overall, a very enjoyable experience
Service was excellent and very accommodating as normal. Great range of bikes and accessories, we will be back soon.
I appreciated the range of bikes that you had to offer me and Mike R was a consumate professional. Not too pushy, very knowledgeable and re-assuring. Thanks
Highly personal service geared towards my specific needs with only a cheeky look at the next level up to gauge my reaction and possible interest. Initial telephone contact helped to specify my needs.
Great service
Very helpful and easy to deal with, never felt under any pressure to buy.
Very knowledgable staff.
Helpful and knowledgeable
Really helpful member of staff, he was very good with the sizing of our daughters helmet.