Customer Testimonials
What don’t I like about Big Bear Bikes ? NOTHING!!!
They are so friendly and helpful lit makes you feel valued, with the supply of bikes been shall we say difficult worldwide the guys at BBB have done their best to get my son and I out there mountain biking and we are now proud owners or ourTREK SLASHE’s.
Great service and value from all the team and Ollie 😂😂
Always very helpful, above and beyond 😁
The personal attention shown by the staff to our requirements, Alex Oliver and Richard were exceptional they could do nothing more to help us repair and purchase a new E- bike. The time taken to explain the workings of the new bike was outstanding. I cannot praise Big Bear high enough. Will definitely use and tell my friends this is the place to go when either purchasing a new bike or repairs. They have plenty of stock and accessories. Well done to you all.
Friendly and competent staff.
Brilliant staff, really helpful and friendly. They take the time to help you out and make sure you get what you need. Bought an awesome Trek bike for my 14 year old who is very happy. They even helped me get it into the boot of my car. Definitely recommend this bike shop.
Your staff are very very helpful and knowledgeable.
Swift efficient repair to my Trek Rail recently ... couldn't fault them.Proper bike experts ... Bobby knew his stuff.
Thanks Nick Jackson.
Very friendly and helpful
Great staff
Efficient service and friendly staff.
On entering the shop I was greeted by a friendly chap named Bobby. Bobby gave me informal honest advice based on his own experiences and he also brought some of his colleagues into the discussion. It’s great to hear from not one but several people as we all require slightly different things from our bikes and we also come in varying shapes and sizes.
After a lengthy discussion and being shown examples of the issues and resolutions for what I had been experiencing, a conclusion was set.
Many thanks to Bobby and his colleagues on their professional and approachable manner in which they carry out their (Sometimes considerably unrewarding at times) task of dealing with the public!
Very helpful and patient staff
Friendly knowledgeable staff
Given good information every time about different products I have asked about.
Good selection of products to look at and compare.
Friendly staff,
Brilliant customer service in shop and on telephone , very freindy and not pushing product s onto you would highly recommend big bear bikes
Honesty & patience
Friendly and helpful
Very helpful advice from knowledgable staff who were friendly and willing to give us the time we needed to make the right choice of bike. Excellent bikes
You know your buying Quality and all staff very friendly and knowledgeable
Great service. Always very friendly and helpful. Oliver, who took the order, gave me options when the bike was delayed and was very flexible around this. Alistair was great showing me the new bike, explained how everything worked and made sure all set up correctly.
The range of products and services offered are excellent & good quality.
Friendly knowledgeable service as always.
The staff were friendly, understood my needs, very knowledgeable about the products and honest about their business.
Great friendly and knowledgable staff. Always willing to help, but not pushy sales. Just good advice from a team who share your own passion for cycling.
Sound advice from staff that passionate about cycling
Great service from all the staff. Very helpful. Definitely recommend them.
It was an absolute pleasure dealing with the staff at big bear. I initially purchased my bike online but decided to take the 90mile journey to pick up my purchase which turned out to be a great experience.All the staff were extremely friendly and helpful.
My bike was ready on my arrival and the hand over by Alex who was very professional and informative and answered all my questions.
Overall a great experience and I wouldn’t hesitate to recommend Big Bear Cycles to all my friends.
Thank you
Lee
All very good .. the fact you are busy proves how good you are … and once I got a member of your team he was perfect
Awesome team, very knowledgable and they have everything you could possibly want in a bike shop. Very happy with the service and highly recommend.
The selection of bikes is huge, all accessories that you need & knowledgeable & friendly staff .