Customer Testimonials
Good range of stock and very helpful staff.
We visited the store several months ago whilst browsing the market for an e-bike for my wife. Mike R was helpful and informative at that visit in helping us with our choice. We were in a position to go ahead with a purchase yesterday and Mike R was once again on hand to demonstrate the bike, answer our questions and complete the sale. The range of bikes on the shop floor and accessories available are impressive but it’s the helpfulness and knowledge of all the staff which makes the 2 hour round trip to the store worthwhile, in this age of internet shopping it’s still the shop floor experience that wins for me.
Service was great and good choice of products
Staff were friendly and helpful and above all knowledgeable (mainly dealt with Alex). It was lovely to be helped by people passionate about cycling and not just there as a sales person. There were a wide range of products available, and whilst I spent more money on a bike than I originally intended I feel that I have a quality product which was value for money. I came to Big Bear on the recommendation of others and was not disappointed. I was made fully aware of the post purchase service and the time scale for this. Thank you for all your help!
Great service .very informed staff ,very friendly
The staff are very friendly and always available to help you. It’s good to see that they are very knowledgeable and enthusiastic about the products they are selling. I was given plenty of advice and tips for my bike when I bought it. The bike it’s self is a fantastic bit of kit, and the colour and styling looks great.
Friendly knowledgeable service, good range of products, just what an LBS should be!
Took our 1 year old grandson for his first cycle helmet, couldn’t asker for better service from the staff at BBB. Thank you very much
Good selection of bikes and helpful staff
Love how knowledgeable and friendly the staff are.
Very knowledgable team and wide selection of bikes. All the staff are very friendly and helpful especially for beginners like ourselves
Excellent customer service from your staff, extremely helpful and sorted me out with a bike rack for my Trek Powerfly which was unavailable from my local bikeshops.
Many thanks, First name removed.
Brilliant staff great customer service
Excellent advice and very swift service.
Very Friendly and polite service. Excellent information and no heavy pressure to buy.
Excellent
Excellent knowledge and support. Highly recommended.
Big Bear Bikes is a fantastic shop. Great range of products and very knowledgeable staff to help find the right thing for you. When my Trek Powerfly 7 developed a niggle, they identified the potential issue over the phone and quickly got it sorted when I brought it in. First class service
Good bike shop with plenty of stock, they close at 5pm and twice I've turned up at 4:30 and they have stayed open until ive had a sale and a fix of my bike all friendly and helpful staff would recommend to anyone in the area.
Friendly service, thorough handover for new bike.
Pleasure to deal with the shop , great location , nice large shop with good parking
Friendly and knowledgeable staff and great bikes!
Good quality products and great advice from the team. It's high end stuff so the cost can be a little high but most things I've had from big bears have lasted me years, including my bike which I got in 2014!
We came to Big Bear Bikes to order my son a bike for Christmas. We spoke to Ollie and he talked us through the options and helped us make a decision. We decided to choose a bike that wouldn't be here in time for Christmas as its the one my son had his heart set on.
Everything was made easy by the team from ordering, payment, trying bikes for size and collection.
They were totally honest about delivery times, answered all questions and were thoroughly helpful from start to finish!
Needless to say the bike finally arrived was built excellently and I now have a happy boy with his new Trek!
Thanks to all the team you are all wonderful, approachable and knowledgeable.
With bike crazy boys we will be back soon no doubt.
Thank you again!!!
The Big Bear Bikes team give great advice, they are a good down to earth bunch of guys and have everything you could want in a shop. I have shopped there a number of times now and they never disappoint.
First name removed
staff member Alex couldn't have been more helpful.
U were fantastic
Great range of quality bikes an kit.
Big Bear Team have the knowledge and are easy to talk to.
Friendly service , good advise and knowledgeable.
My bike, Haibike Hardseven purchased last October is excellent and the staff at the time of the purchase and on subsequent visits were all really helpful and knowledgeable.
Fantastic products, very professional friendly staff. Very easy and pleasant buying experience for my new bike.