Customer Testimonials
Would have liked to see more Haibikes in stock. But as every thing else it's the Pandemic but there you go
Very knowledgeable staff always happy to help and a good selection of products at hand
Their really awesome! Like my new brakes
Had my bike serviced and a repair, both Bobby and Richard were absolutely great. Took time to answer questions and explain what they had done. Sometimes places like bike shops can feel a bit intimidating when you are a bit older and cycle to keep mobile and and enjoyment but these guys made me feel really valued and looked after.
I will always come back to Big Bear because of this for all my future needs.
Friendly and efficient
I liked the straightforward approach. I liked the chance to try different sizes and settings in the car park. I appreciated the patient approach and not feeling pressured to buy. It was more of a conversation than a selling experience. Mind you, I was pretty sure what I wanted, and Alex probably picked up on that. For me, it was just a matter of which bike and size, but the patient, ‘take your time,’ approach was really appreciated!
Fantastic service. Went in just to talk about bikes, was very impressed by the customer service and patience explaining aspects of mountain biking that I bought one the same day. Pick up and set up was great and took the bike out the same day to get it (and myself) covered in mud.
There was a really good range of stock in the shop.It was great to be able to try out the bike for fit and comfort. Our sales assistant (Stephen?) was very helpful.He was knowledgeable and also gave me lots of time to talk and try the bike. I didn't feel at all pressured by him so felt confident to make a good choice of bike. I'm not an experienced single bike rider but felt as valued a customer as if I were a professional.
The team were very accommodating and flexible in servicing the bike and enabling me to take it home the same day.
Great selection of bikes and even better service from the team at Big Bear Bikes.
Very friendly and helpful.
Staff that are genuinely passionate about Mountain Biking - and really knowledgeable about the bikes. There’s no hard sell, just work to find the right bike for you.
Friendly, helpful, honest support and adv given.
Their workshop staff worked on my wife's electric assistant trike. We were impressed by their knowledge and help. The staff are friendly and take time to explain things. Would definitely recommend.
We love the place, the staff are always friendly and helpful…to score 10…needs something special!
Very friendly people and they go out of there way for you
BBB has become my go to Ttek dealer after many years being local to the Trek brand.
The Knowledge and expertise of the staff is second to none.
BBB have a great range of products and bikes even when other dealers have struggled to source them as a result of covid.
Alex is my go to man and he is a great guy to deal with, friendly, knowledgable and no fuss.
Keep u the great work BBB.
Very friendly and helpful staff throughout the shop. Certainly very knowledgeable with the products they sell and maintain.
Friendly, knowledgeable service. Good quality well presented products.
After sales support and care. Know any problems will be quickly resolved.
top service every time thanks
Good product variety, helpful staff, good experience all round
Lots and lots of bikes to choose from
Also very knowledgeable polite and helpful
No pressure selling
David Hare
Helpful staff....and being cheerful
Friendly, knowledgeable and helpful staff who will talk you through your requirements and give advice where needed, so the product you are sold is actually what you need, not what you imagine you need....
Well laid out shop making it easy to view the bikes and compare specs, prices etc and the staff available to refine your choice
A friend, an e-bike, the based upon what I had seen and the service provided, I bought a similar model, then another friend has just bought 2...you are obviously getting something right.
On entering the shop we were greeted by Bobby who helped us make an informed choice of bikes for our sons. We received excellent customer service from the start of the process till pick up.
Great shop. Really helpful and patient. I came back 3 times to try out the electric bikes as I wanted to make sure I got the right one for me. Alex was exceptional and my bike was built, adjusted for me and then delivered to my door. I have every confidence that I now have the right bike.
Excellent service. The staff are welcoming, friendly and helpful without being too pushy.
Great range of bikes and staff very knowledgeable. Great service
Knowledgable staff and a good range of products.
Knowledgeable friendly staff
The staff were excellent, bikes are great, really enjoying mine.