Customer Testimonials
Having just purchased a TREK Domane SL5 from Alex and living up in Scotland i hoped this would be a smooth process. I was correct, Big Bear Bikes was a pleasure to deal with and it was refreshing to see stock of TREK bikes being available.
Nothing was a hassle for the team and thank you for a great experience
Kev
Great range of bicycles, efficient service and friendly helpful staff.
The team in the service bay were clearly under staffed, the guy that looked after my bikes being serviced was a top bloke and should be praised for his attention to detail and customer service under such circumstances. My bike rode lovely today on a 72 mile training ride. You need to sort this out, when I book my bikes in for service it’s because I need it doing and I need it back for my training schedule. Top marks to the fella who sorted it, he deserves a beer and recognition for the effort he has put in
Friendly and helpful
Great shop. Friendly, knowledgeable staff and good customer service. Recommended.
Wide range of products friendly service.
Well informed and friendly staff
Relaxed shop, no pushy sales from Mike. Bought a bike and was kept informed on the delivery weekly.
Great shop and would recommend
Excellent and friendly service
Good advice
Good knowledge of the product
Friendly service
Very friendly staff
I called in at Pickering needing a new tyre whilst on a cycling holiday. The staff were extremely friendly and helpful. They fixed the problem straight away whilst chatting and giving advice
Fantastic range of bikes & accessories complimented with knowledgeable staff who are not pushy and just want to find the right bike for you.
I delt with Oliver who was great - Hip Hip Hooray :)
Jonathan Wright
Northallerton
My first e-bike and having looked about, Big Bear Bikes had what I was looking for with the assurance of a local-ish shop that had been around a long time. Great customer service with delivery sooner than I expected which was a nice surprise. It’s early days so far, but I’m over the moon with my bike and we’ll have to wait and see about follow up service. Great set of guys, highly recommended.
Friendly staff very informative about their products.
Very helpful
Top quality service and great prices thankyou.
Great service, very friendly good advice, what more could you ask for 👍🏻
Very friendly and informative staff, without being pushy.
Many thanks
Rob
Really helpful member of staff, he was very good with the sizing of our daughters helmet.
Good quality products with good service staff very helpful with a good knowledge of ther equipment there's no rushing you even on busy days there very attentive. I like the way that they have the area for you to try the bike to see if it's what you want thanks to Oliver for all his help.
Excellent staff that know what theretalking about always helpful when a problem arrises.Good range of products in store.
Friendly helpful staff full of knowledge always ready to help
Amazing service and advice with no pressure to buy from Alastair. Very knowledgeable and listened to my bike requirements and matched me perfectly to my new bike. He was friendly, approachable, helpful, knew his stuff and most importantly gave his time. I didn't feel rushed in making a decision and subsequently I got the right bike for me and am loving it! I have a Powerfly 5 to make sure I can keep up with my husband in the hills of Yorkshire and it is great fun. Still putting in lots of effort (my choice) when riding but just get a boost when needed to catch back up. This bike allows us to ride so many more routes together and of course it is a must to fly past every now and again, laughing and waving of course! So, a big thanks to Alastair for all of his help and advice - would certainly recommend Big Bear Bikes to everyone.
A very good range of quality accessories and bikes. Very friendly knowledgeable helpful staff.
Great shop, very helpful staff who know what their talking about.
I will definitely be going back again next time we need a new bike.
Good local shop
Excellent customer service item was going to be delayed so rang as soon as order was placed and checked this was ok item still arrived sooner than expected
Spoke with Alex about purchasing our 2nd Haibike about 3months ago and settled on the Alltrail 5 in Candy Red.
From ordering to delivery on Saturday, Alex and the big bear team kept us informed.
First ride today and my wife Sarah has found a new live for exploring steeper terrain and new routes.
Thank you David,Alex and all the Big Bear team...Highly Recommended!!
My bike is just as good as i expected.
The service was excellent - from the shop
The man that delivered the bike as also excellent.