Customer Testimonials
Great service.
Great support and help from the first visit right through to set up and collection of my new Rail 5.
Great customer service
Great shop full of things everything you could need, i like to visit just to browse. The team are just as happy for you to visit just to browse and chat with them about bikes as they are to help you with your purchase decisions.
Support if needed is excellent and each member of the team has been more than happy to help.
Punctual with phone calls and responding to emails. I never felt ignored.
There is one thing that would be the icing on the cake and that is a coffee machine. We often end up at Pickering during our rides and have to go in to town to find a place for a rest. There is no where to park bikes safely in Pickering and the coffee / cake is extortionate from the cafes. Plus there is no where to browse and spend money while taking a break!
Grand service as usual, pity that they were let down by thier supplier this time.
Monty
Friendly and very helpful - Thanks Bobby!!
We were served by a young man named Dave who sent far away and beyond the sort of service that you would expect. We cannot praise him enough for the polite, professional and friendly manner in which he dealt with our queries and ultimately our purchase.
On the basis of our experience in the store we have no hesitation in recommending Big Bear Bikes to people.
Great bikes. Friendly and helpful staff. Cycling is a great form of exercise and good for the environment too. Lovely area to ride.
Always friendly, always knowledgeable and always helpful.
Very friendly and extremely helpful.
I really appreciated the time spent discussing options nothing was too much trouble. I have been to numerous bike shops in the past and its the first time that a bike has been taken off the racks for a test ride. The level of service I received from point of sale to collection was excellent.
The staff are excellent.Take their time with you and have very good knowledge of the cycling game.Always been a pleasure to visit the shop.
Have bought Trek cycles from Big Bear and also happy to send my friends to buy as well.
Will continue to do so.
I recently had my bike serviced at Big Bear Bikes, also needed a puncture mended. They were so helpful showing me what they did, recommending what I needed and doing the service promptly. I’ve been so pleased with both the bike and the service I would recommend BBB to anyone. Thank you.
Great bike for a great company tht understands the concept of service and does not promise what they can't deliver.
Just very helpful and easy to deal with
I was also pleased to see the cost was good too
Well made very helpful staff
Friendly staff
Easy to book in for repair, I had 4 bikes so you came and collected them.
Very friendly staff and very enthusiastic about the work that had been done.
Good quality service and repairs.
Friendly knowledgeable staff and an extensive range of quality products.
Excellent service with all the help and guidance you need.
Very friendly professional service.
Highly recommend.
Great item in stock no messing around
Fantastic service nothing to much trouble and Bikes in stock !!
Fantastic products, very professional friendly staff. Very easy and pleasant buying experience for my new bike.
Good range of stock and very helpful staff.
We visited the store several months ago whilst browsing the market for an e-bike for my wife. Mike R was helpful and informative at that visit in helping us with our choice. We were in a position to go ahead with a purchase yesterday and Mike R was once again on hand to demonstrate the bike, answer our questions and complete the sale. The range of bikes on the shop floor and accessories available are impressive but it’s the helpfulness and knowledge of all the staff which makes the 2 hour round trip to the store worthwhile, in this age of internet shopping it’s still the shop floor experience that wins for me.
Service was great and good choice of products
Staff were friendly and helpful and above all knowledgeable (mainly dealt with Alex). It was lovely to be helped by people passionate about cycling and not just there as a sales person. There were a wide range of products available, and whilst I spent more money on a bike than I originally intended I feel that I have a quality product which was value for money. I came to Big Bear on the recommendation of others and was not disappointed. I was made fully aware of the post purchase service and the time scale for this. Thank you for all your help!
Great service .very informed staff ,very friendly
The staff are very friendly and always available to help you. It’s good to see that they are very knowledgeable and enthusiastic about the products they are selling. I was given plenty of advice and tips for my bike when I bought it. The bike it’s self is a fantastic bit of kit, and the colour and styling looks great.
Good selection and friendly informative staff