Customer Testimonials
Friendly helpful staff selling quality products
Very knowledgeable staff
The service is great and the team are really helpful at both branches. We have now bought three bikes from Big Bear Bikes since April this year, which says it all really.
Fitting for our child. Just the right bike & size that will last !
Good range of products.
Good website.
Helpful friendly staff.
Easy parking & access to the shop.
Good and helpful staff
When i collected my new marlin 5 staff are very good to deal with and helpfull,thanks for your service. See you for my service check in six weeks 5star shop.
Very helpful in selecting the right bike for me for what I wanted to use it for, bike was built and a guide of how the bike works like the features and adjustments you can make and also the the safety and maintenance of the bike was explained
Absolutely outstanding advice & service really enjoyed the whole experience, would highly recommend, Cheers
Very friendly and professional staff in all departments
Best bike shop like no other! Exceptional customer service, Staff have a huge knowledge and enthusiasm for cycling as well as a talent for matching up rider and bike. In addition a well laid out shop floor design. On site workshop.
Great range of products, very nice modern shop and very friendly knowledgeable staff.
Too early to give informed feedback on my Trek Dual Sport Hybrid 3 because I've only had it for three days - but first impressions are very positive. Things I like about Big Bear Bikes: friendly, helpful staff who were relaxed and gave me plenty of time to make my mind up without any pressure / the check-up service that you offer six weeks after a new bike purchase / it's a local business / AND the fact that, about a year ago, when I was having trouble adjusting the derailleur on my old bike, I came to the shop - expecting to have to book it in and face a lengthy wait - the chap that I spoke to realised that all it required was a simple adjustment, and he did it there and then in about two minutes and sent me on my way without charging me. (This last point was what made me decide to buy my next bike from you when my elderly Peugeot hybrid finally expired.)
Friendly staff, non pushy sales people, decent stock level, and well presented showroom
Good stock and friendly and knowledgeable staff
Great service by friendly staff
Very professional and knowledgeable staff who are very pleasant not pushy and keen to make sure the equipment suits
Good selection of accessories excellent customer service .
Mike helped us choose a bike for our Daughter. He gave us advice, but was not pushy, and didn't try to encourage us to buy the most expensive bike, which made a refreshing change. He explained the differences of the range of bikes to us, and we chose the Marlin 4, which was best suited for our Daughters needs. He gave us lots of information on colour choices too. He was extremely patient, and very helpful.
Oliver helped us when we collected the bike, and he was excellent too.
Our whole Big Bear Bikes experience was fantastic, and we won't hesitate to return, and highly recommend them to others.
First time getting a bike for years seen Bobby and he was fantastic told me things I didn't know about sizing up a bike for myself and help he gave me all round he was excellent would go again
The service we received was outstanding and very professional. We was tended to by Alex who answered every question we had and it is obvious he is very knowledgeable about the products he is selling. When we came to pick our bikes up he took us and did any adjustments needed and took time to explain everything we needed to know. Also spoke to another two gents who's names I don't remember but both very helpful. The e-bikes we purchased are exactly what we need now in our lives and the products and quality is there to see. To round it off we live in Lytham near Blackpool so it is not just a quick round the corner for us if anything is needed but we are willing to travel when needed. This should speak volumes how highly we think of your staff and products and please pass our gratitude on to Alex for the service he provided to ourselves
You are very knowledgable, helpful and friendly with a great range of bikes and accessories
Such a wide range of bikes in store and available to try. All of the team we dealt with were superb, so helpful, knowledgeable and interested in their customers. They are an asset that makes Big Bear Bikes the must go to store for all things bike.
Quality stuff and helpful, friendly service
Alex was very knowledgeable and helpful. Even helping me load the bikes onto our motorhome bike rack.
The shop is great with massive choice of bikes, clothing and accessories.
All the staff were cheerful and willing to help.
Staying overnight in the car park was great as we'd travelled from Lincoln 2 1/2 hours away.
The staff couldn't do enough for us, I would highly recommend Big Bear Bikes for all bike needs.
Great friendly service and helpful advice, nice that both the time when I ordered My bike and collected my bike I was seen by the same guy
Nice atmosphere and knowledgable staff . Plus good coffee
Very friendly staff, great products
very well stocked shop brilliant service great people to deal with had a very pleasing time buying my new Emountain bike from them and will be going back for other bikes for the family very well done to the team at big bear bikes
All the staff are so friendly