Customer Testimonials
We popped in to the shop in Pickering on the off chance of finding a suitable electric bike. We were on holiday therefore only had a few days window to get one. The young gentleman who dealt with us was amazing, helpful and very knowledgeable and managed to sort out an amazingly suitable bike which was ready in 40mins thanks to him and his colleague in the service department. We can't speak highly enough of the service we had and would be more than happy to recommend the shop.
Variety of bikes, knowledge of the sales people, the effort to do the right thing, to pay the Halfords surcharge and pass it onto customers. All adds up to great customer service and a trusted bike shop.
Excellent product fantastic service
Customer service. Friendly
Very helpful service and great products
excellent customer service from both Alex and Mike who spent time going through all aspects of the bike workings and computors for our E Bikes.
Excellent service and assistance with biking issues.
Great products, great service, great value.
The service your staff provided was fantastic, often when you visit bike shops you can be made to feel a little stupid and out of your depth, but at Big Bear your staff were friendly and incredibly helpful.
Thank you for all of your help.
Smooth easy purchase and hand over
Excellent advice regarding the purchase of a new ebike
Very friendly, helpful and knowledgeable staff. Thank you.
Very friendly helpful staff and Great range of products! Highly recommended!
The service of your staff representative ( Oliver) was impeccable. He was thorough in his knowledge of the product and advised me professionally as to which bike would be most suitable for me . I felt that I was listened to . - Advised without pressure - and totally confident of the recommendation being offers. I visited a number of different outlets prior to Big ear Bikes. You are ahead in terms of customer service. Well done and many thanks. I will definitely recommend your business.
The gentleman I dealt with was brilliant. Thank you for your service
Friendly staff.
Quality of bikes and accessories.
Depth of knowledge of all staff.
Easy parking.
We travel over forty miles to use Big Bear Bikes because they’re superior to any cycle shop in our area.
Decided to take the plunge and purchase an emtb.
BBBikes were the only outlet locally that could order and take delivery on a specified date.
The whole process was made pleasurable by these guys, comms were amazing advice was second to none.
Rode my new haibike all mountain yesterday and am pleased to say that, after mountain biking for over 27 years I'm a complete convert.
A massive thanks goes out to Big Bear Bikes with special thank you to Alex. 10/10
Personal service
Knowledgable staff
Stock!
There was a lot of stock to look at and choose from, friendly, helpful and informative
Friendly and helpful service. I appreciated that you let me buy the display model as my order had taken longer than anticipated, and that the hire fee for test ride in Dalby was taken off the purchase price. Staff are helpful, not pushy, but have always seemed genuinely interested in helping me get what will be suitable for me.
Helpful staff in Pickering shop, great knowledge of products and friendly.
Bikes are great . Alister was very friendly , knowledgable and helpful . We will defiantly be visiting again ,
Range of products are amazing and Dave was really helpful in helping me to select the right product.
Helpful, straightforward, not patronising to someone who is a beginner when it comes to understanding bikes!
Great service plus they keep you informed all the time. Good friendly staff. A first class service always.
Staff always keen to know how we’re getting on with our new bikes & whether we’ve been out & about much.
Feels like they are genuinely interested in what we are doing.
Excellent range of products in stock, and proper friendly and helpful staff, it’s a pleasure spending the hard earned in that shop !!
From going in and talking about a bike to purchase . To making my final payment and getting the bike ,Big Bear have been spot on . Top staff very welcoming and friendly..... " Viva la big bear".
They have an excellent range of goods to suit all budgets. The staff go above and beyond to help in both the shop and the repair centre.
Friendly service and plenty of stock