Customer Testimonials
From my first contact to the day of the repairs each stage was fully explained and carried out on the day very professionally even down to recommending a lovely cafe for breakfast while we waited for the repair to be finished.
I have already recommended Big Bear Bikes to my friends and will be back when our bikes require servicing
Great customer service
Very knowledgeable staff
Covid Secure safety procedures
Great with the kids
E-bike experts
Very helpful staff
Professional, friendly service and after sales
Good products, staff are very helpful and friendly and very efficient and very knowledgeable, nothing is ever a problem or to much trouble
Friendly staff who know what they are talking about, you feel in safe hands.
Good friendly service and product knowledge. Great range of ebikes
No pressure to buy. Staff were very nice to talk to, and helpful.
Excellent service when buying my new powerfly 4 electric bike -size perfect and works like a dream
Great range of bikes, knowledgeable and friendly staff. They phoned back quickly after I made an online query, and arranged a test ride in the big car park behind the shop. They gave useful advice and we felt no 'sales' pressure. Buying my son's new bike from BBB was a pleasure. We'll be back!
Nice big well stocked shop. Everyone was friendly and happy to help. Very knowledgeable team.
Fantastic experience would definitely recommend
Excellent service as always, just collected our forth E-Mtb from these guys and cannot fault them.
Always a pleasure to visit there stores, both in Pickering and at Dalby Forest Hub.
Wide range of bike choices
But top notch friendly staff. Oliver is a fantastic salesman, very friendly and helpful
Good selection and helpful staff.
First class service when buying a new bike. All members of staff were helpful and knowledgeable.
Wish I lived nearer. Very friendly and good service at reasonable price. Every area should have a proper bike shop like this!
Friendly service, very knowledgeable. I very much appreciated all the help I was given. Thank you.
Amazing service
Sorted my son out with everything he wanted..
genuinely great advice given
Would definitely recommend
Special mention re Oliver as he was fantastic from start to finish
Very helpful
From the initial contact made with Big Bears and being taken care of by Alex, through to the pick up of the electric bike, the service provided was outstanding. Alex had the most cheery, ‘can do’ attitude which had led me to recommending Big Bears to others and we will return (even tho’ we live 2 hours away).
Many thanks
Superb service and great staff, very knowledgeable.
Pricing is very competitive and a great range of stock. Will definitely be using again.
Service is friendly, expert, warm, and quick.
Thank you very much to Alistair who really did make the ‘Big Bear’ experience an amazing one - his knowledge on the products and cheerful personality were second to none. I came away with my new e-bike feeling much more confident about riding it with someone who happily instructed on all the functions to get me started - thank you!
Knowledgable staff who were friendly and very nice to deal with. We are very happy with our purchase.
Excellent service & excellent value for money.
Staff certainly make this shop a pleasure to deal. Give them a pay rise!!!
Fantastic service, knowledgeable and passionate team, great advice and recommendations and after care
brilliant customer service
Treated quickly and efficiently. Very happy with the service I received.
Thank you
friendly helpful staff