Customer Testimonials
The range of products and services offered are excellent & good quality.
Friendly knowledgeable service as always.
The staff were friendly, understood my needs, very knowledgeable about the products and honest about their business.
Great friendly and knowledgable staff. Always willing to help, but not pushy sales. Just good advice from a team who share your own passion for cycling.
Sound advice from staff that passionate about cycling
Great service from all the staff. Very helpful. Definitely recommend them.
It was an absolute pleasure dealing with the staff at big bear. I initially purchased my bike online but decided to take the 90mile journey to pick up my purchase which turned out to be a great experience.All the staff were extremely friendly and helpful.
My bike was ready on my arrival and the hand over by Alex who was very professional and informative and answered all my questions.
Overall a great experience and I wouldn’t hesitate to recommend Big Bear Cycles to all my friends.
Thank you
Lee
All very good .. the fact you are busy proves how good you are … and once I got a member of your team he was perfect
Awesome team, very knowledgable and they have everything you could possibly want in a bike shop. Very happy with the service and highly recommend.
My bike is just as good as i expected.
The service was excellent - from the shop
The man that delivered the bike as also excellent.
Having just purchased a TREK Domane SL5 from Alex and living up in Scotland i hoped this would be a smooth process. I was correct, Big Bear Bikes was a pleasure to deal with and it was refreshing to see stock of TREK bikes being available.
Nothing was a hassle for the team and thank you for a great experience
Kev
Great range of bicycles, efficient service and friendly helpful staff.
The team in the service bay were clearly under staffed, the guy that looked after my bikes being serviced was a top bloke and should be praised for his attention to detail and customer service under such circumstances. My bike rode lovely today on a 72 mile training ride. You need to sort this out, when I book my bikes in for service it’s because I need it doing and I need it back for my training schedule. Top marks to the fella who sorted it, he deserves a beer and recognition for the effort he has put in
Friendly and helpful
Great shop. Friendly, knowledgeable staff and good customer service. Recommended.
Wide range of products friendly service.
Well informed and friendly staff
Relaxed shop, no pushy sales from Mike. Bought a bike and was kept informed on the delivery weekly.
Great shop and would recommend
Excellent and friendly service
Good advice
Good knowledge of the product
Friendly service
Very friendly staff
I called in at Pickering needing a new tyre whilst on a cycling holiday. The staff were extremely friendly and helpful. They fixed the problem straight away whilst chatting and giving advice
Fantastic range of bikes & accessories complimented with knowledgeable staff who are not pushy and just want to find the right bike for you.
I delt with Oliver who was great - Hip Hip Hooray :)
Jonathan Wright
Northallerton
My first e-bike and having looked about, Big Bear Bikes had what I was looking for with the assurance of a local-ish shop that had been around a long time. Great customer service with delivery sooner than I expected which was a nice surprise. It’s early days so far, but I’m over the moon with my bike and we’ll have to wait and see about follow up service. Great set of guys, highly recommended.
Friendly staff very informative about their products.
Very helpful
Top quality service and great prices thankyou.
Great service, very friendly good advice, what more could you ask for 👍🏻
Very friendly and informative staff, without being pushy.
Many thanks
Rob
Great service. Always very friendly and helpful. Oliver, who took the order, gave me options when the bike was delayed and was very flexible around this. Alistair was great showing me the new bike, explained how everything worked and made sure all set up correctly.