Customer Testimonials
Always get friendly professional advice.
Stock my favourite Endura items.
Quality products and fantastic service.
Products - I don’t know any different, service- of course But you missed the most important bit out…… I recommend mainly because of your people. They are excellent.
Really excellent service. Bobby was brilliant when I went to purchase an e bike. And the service when I went to collect my bike was just as good. Thank all at Big Bear bike shop
From the moment Alex introduced himself, right through to the hand over of the bikes a few weeks later he was nothing but professional, helpful and courteous. He went to the time and trouble to explain everything to my partner myself, and went over and above and out of his way to make sure that what we were buying and what we got was exactly what we needed. On returning to collect the bikes again, his help and proficiency was 2nd to none. I will go as far as saying I wouldn’t buy a bike now anywhere else.
Customer service was great, spoke through bikes and options before buying and when handing over.
Very informed about the bike and not rushed. Very helpful and picked bike up same day. Very happy with the service.
From start to finish, Oliver was so attentive and his knowledge was second to none not just with the 2 E bikes we bought but with the accessories too, he is marvellous
Big Bear have everything for the novice to the experienced
Good service, staff polite very helpful.
Very personal service and good knowledge
There was a selection of helmets for my grandson to try on, helpful advice without any pressure and an even wider choice of colour to order. And no one minded when he had a go on a balance bike
We will be back to upgrade as they grow.
Great products and excellent staff
Fantastic sales service, good range of products available from stock
Staff were knowledge but friendly and didn't make me feel stupid when I was a bit clueless. I felt confident that I was getting good advice and not just a hard sell. When it came to choosing a bike no-one was pushy and I was given different price options so that I could decide what was right for me. It was a very positive experience.
Friendly, helpful staff and swift service
Very good sales team efficient and knowledgeable good range of stock and very obliging everything very good
I can’t recommend Big Bear Bikes enough. From our first visit, looking for a balance bike for my little girl, Alistair was very helpful and provided fantastic guidance. Letting her have a good ride around the shop trying it out. Every member of the team were we spoke to were all interested in how she was doing and made us feel welcome. I then collected it was it was assembled and was looked after by Mike. Again, very knowledgeable and helpful. This was our first purchase but won’t be our last. Thank you Big Bear Bikes.
Called in for a helmet for. Christmas gift staff very helpful without being pushy I will definitely go back to look at other items.
Excellent customer service from Alastair, good advice provided & nothing was too much trouble. Bikes were stored in the shop until we moved back into our renovated property. Bikes picked up this week, everything was clearly explained to us , really impressed with the offer of a bike safety check after 4 weeks or so. Would highly recommend, thank you !
Very very approachable and knowledge staff
They are very easy to ride comfortable & good value .The staff are excellent 👌 very courteous & helpful.
Efficient and friendly service. Talk about problems and ways to solve them.
Always very helpful in workshop.
Services are brilliant all staff are extremely helpful and very knowledgeable of all products and always kept me well informed about my order the shop it's self is large and spacious and with a really great layout.
I will have no worries recommending Big Bear bikes to anyone.
Cheers Dave and many thanks to you and all your staff
Knowledgeable staff who clearly ride and enjoy the sport.
Easy access location via car , bike or pedestrian.
Dave and the team make supporting this excellent local business a pleasure.
very helpful and new how to fit thank you
Great bikes and friendly staff and always helpful.
Kind, knowledgeable and always ready to advise and teach! Cannot fault the service. Thankyou
Very knowledgeable and helpful.
Many thanks
Great service from a very knowledgeable team of people. Oliver was first class
Customer service is very good. Staff very friendly and extremely knowledgable. Kept me updated on repair/ service and went out of their way to help, couldn’t fault them, or praise them enough. “Bobby” in workshops is excellent, a credit to the store, would ( will) use again and highly recommend.
Thanks
Stewart