Customer Testimonials
Great staff
Very varied choice of products and bikes. Very helpful and friendly customer service. Fast return on bike services. Would strongly recommend to a friend.
Great product and good staff
Friendly and helpful staff
I received excellent advice and guidance from Oliver and the transaction was smooth and easy.
Good quality merchandise with friendly helpful staff
Great service and advice when buying new bike
Good service and good quality 👌
Extremely helpful and knowledgeable.
Good range food shop helpful staff
The staff are first class. Always get a good welcome when I call in. I also like the Trek bikes.
I would recommend Big Bear, and I already have done to my cycling mates.
Excellent friendly service.
Staff are very friendly, helpful and have excellent product knowledge! Big Bear bikes is a professional outfit!!
Friendly staff & good advice of products available
From the minute we walked in the door Alistair sorted us out, sized the Marllon 8 for both of us and got them ordered with minor modifications, when we collected he attached all the extras we needed, all very helpful.
will definitely be recommending Big Bear bikes
cheers
Andrew & Sally
Had a faulty tyre that kept going down when you moved the valve. This was due to the original build by BBB. Brought the wheel in to sort the fault. Customer service from the feller in the work shop was brilliant. Realised the fault from the original build and corrected it and also took the time to give me loads of advise. Top man, tattoos and beard 👌 should have got his name. Going to bring the rear wheel in to check that too. All rubber grommets missing on the front valve so been lucky I didn’t get a flat 30 miles away
Very knowledgable, courteous and pleasant staff.
Friendly and efficient staff with lots of knowledge. Good customer service and follow up bike check.
All the latest top quality brands and products and great helpful staff that have a good knowledge of what they are selling.
Knowledgable friendly approachable staff
Staff (Mike) knew what he was talking about when we wanted a lightweight electric bike.
We did make a purchase.
Friendly and Helpful
From entering your shop to looking round your extensive range of class products, I found it relaxing and staff friendly professional and cared about there stock. Thank you
Excellent service
The product are up to date and very good quality and the service from everyone I have come across has been 1st class The I’ve gentleman named Dave was fantastic nothing was too much trouble for him and he showed so much patience with me as did not have a clue.
Thank you Dave you made my journey into cycling so smooth
Many thanks to all at Big Bear Bikes
Oliver served me my new bike, I have to say he made the whole experience an absolute pleasure, very knowledgeable, very polite, very professional.
I’ve bought many bikes over the years and have to honestly say Big Bear Bikes was one of the best.
Thank you
Steve wood.
Very personal and knowledgable .
Took the time to listen to what my requirements were
Great service, helpful advice.
This was my 1st Road bike purchase. The staff were very knowledgeable & keen cyclists themselves.
It was great that I was able to try 3 different sized frames (& actually ride each one) to find the size that suited me best …. turns out it wasn’t the size I would have bought according to the size charts on the internet!!
When collecting my new bike, the sales assistant made sure it was all set up & adjusted for me & explained everything I needed to know to start riding it safely, which was extremely helpful & much appreciated.
Excellent service both in person and over the phone. They were able to deal with my problem in a really short space of time and I am very grateful for their help. The shop is well presented and laid out and the staff are well mannered and approachable.