Customer Testimonials
The staff are very knowledgeable. They helped us get the right bike for our 4 year old grandson and within 2 days he was cycling unaided as everything was sized perfect to fit him including brakes!
Friendly, knowledgeable advice and assistance from the Team. Always happy to spend time with you to make sure you get what you're after or need, even if the answer isn't always immediately to hand.
We have dealt with Big Bear bikes from the time they started at Pickering. We have bought 4 Trek in total, as well as accessories, because they have a really good selection. We have always had very good service from all the team.
D & D Last name removed
Mike was really helpful in allowing me to place a deposit on a bike. Alistair was brilliant at explaining my bike and assuring I understood everything. Great shop with the customer at heart
Some great members of staff and good range of bikes and accessories.
Very helpful and knowledgeable
Great choice of bikes and accessories Friendly staff very knowledgeable offer advice
Professional, competent. Order delivered as promised on time. Friendly service. Quality products
Pleasant and helpful reception to my problem, which was solved on the day.
Service is excellent always plenty of time to attend to you and explain everything to you.
Great bikes and great staff, Mike looked after me really well. Very thorough.
Excellent service from start to finish
Thanks to Bobby for an excellent job changing inner tubes and fitting new pedals.
Fantastic service
Professional, friendly,reliable , knowledgable. Good selection of bikes for every budget
Can not fault this business and its staff would highly recommend to others
The member of staff was very engaging and informative. He knew so much about what product would be best for me and my wife.
Friendly staff with plenty of good advice, it makes a difference when you ca have a chat with like minded people about where you’ve been riding lately.
Not having owned a bike for many years it was a little daunting to walk into a specialist outlet in the knowledge that we were going to be asking many questions, the answers to most of which, to an experienced rider we understood may have appeared obvious. Well, we need not have worried one bit, from the moment we walked in we were made to feel very welcome, nothing was too much trouble and the level of knowledge and experience shared was hugely appreciated and very helpful. Time was no object, we were able to test ride and understand the differences between the bikes, what was important and what not so for our needs. There were no pushy sales tactics just lots of info and much needed advice. In the end we went for an E Mountain Bike and cannot wait to get out there and try it out. Huge, huge thanks to Mike who was so knowledable, patient and helpful, also to the rest of the team who were all so accommodating and pleasant. Would I recommend Big Bear Bikes? You bet I would 😊. If you need a bike, thinking about getting a new bike, need accessories etc, or some advice please don't think twice, these guys are amazing. Thank you Big Bear Bikes
Very helpful in sorting out a problem with our disabled son's adult trike.
Everything in the shop is well set out and easy to find. Top set of guys very helpful cheers
Great turn around. Wheel repaired and looking good.
Great experience from start to finish when buying my new bike.
Highly recommended 👌
Always friendly and gives good advice
They didn’t have what I was looking for, but after a few questions one of the guys searched hi and low and came up with 3 possibilities.
Super helpful on both occasions and they have the best stock. The staff are always helpful and invested in what they do.
Won’t be the last time I visit there.
There's something for everyone and the staff are so helpful
Guy named Olly was awesome
Al Thompson
Trek rail 9 gx
Amazing service start to finish. Really helpful and knowledgeable. Alex was great.
I came to the shop with a problem with a road cycle wheel/tyre. This problem was identified within minutes and a solution provided. The service I received was exemplary - professional, courteous and helpful.
I cannot comment on your product range as not, at that time, looking to purchase any items.
Well done Big Beat staff.
Love everything they stock it’s always high quality and plenty of choice wouldn’t go anywhere else
Bontrager and trek cant beat for quality
Good quality & helpful staff