Customer Testimonials
The guys on the sales desk were knowledgeable and helpful, the saddle I purchased is perfect, so many thanks
Great selection, ‘bling’ bikes, very friendly and helpful staff.
Very thorough assessment of need and comfortable asking questions along the way.
Great speedy and efficient warranty repair carried out by Big Bear Bikes on my Trek.
Many thanks to all concerned.
Philip. Pickering.
Great survive thanks
Served by Alex very helpful friendly and informative absolutely love my new Trek bike and would definitely recommend big bear for anyone interested in purchasing anything bike related
Came in for a helmet and inner tubes.
Very helpful cheerful staff😃👍
Awesome customer service couldn’t have been more helpful we Will be back again.
I knew the sort of bike I wanted and Alex was able to give me very practical advice about the options available. He encouraged me to try XL as well as L and I was surprised at how comfortable it felt to ride. He was friendly, helpful and very well informed and I was able to make an informed choice.
Honest, time to explain. Looking after long serving customers.
Love the bike I bought. great service very helpful.
Super products and service 😀
I needed advice about tubeless road tyres and wheels, and that's what I was given.
The Internet may be a few pence cheaper at times but it is better to support a local bike shop.
Thanks
First name removed
Great service and sales from Alex. really helpful id recommend visiting this place if your in for a new bike or accessories.
Customer service is excellent.
Respectful, knowledgeable and extremely helpful assistants.
Absolutely everything. Alex was both very knowledgeable and professional. Love the bike.
Great service from start to finish with in store team on purchasing 2 new Trek E-bikes, Mike was main focal point and was great to deal with and all questions/queries answered and followed up during order process. Further accessories added to order and were ready when new bikes arrived. Handover and receipt of new bikes done well and comprehensive with team.
Excellent choice of store and team to deal with for purchases
Friendly staff, good selection of products but please can you open on a Sunday? 😁
Friendly staff always ready to help
Knowledgeable
Good display of bikes
Can try bike out before purchase
Good parking
Easy to find
Excellent service and repair department
Knowledgeable staff, best prices and great service. Would definitely use again 🙂
Great service, friendly staff, would recommend
Friendly staff and a good range of products
The staff are welcoming friendly and knowledgeable nothing was too much trouble.
Always happy to go above and beyond to ensure complete customer satisfaction.
Big fan of Trek bikes and the service in the shop is better than I've had at any other bike shop. Many thanks to Oliver and Alistair at Big Bear Bikes.
Fantastic service, a wealth of knowledge, helped me sort the bike out from start to finish , cant praise them enough
Very knowledgeable, professional but friendly. Very good stock and parts.
Very friendly staff - very kind and helpful. Superb range and shop
Friendly and helpful
Mike and the rest of the team were extremely helpful especially when I spoke of my health issues - arthritic knees. They were able to suggest adjustments to the bike I was interested in and helped with getting the right style of bike.