Customer Testimonials
All the staff are helpful and friendly
Very friendly & efficient staff. My bike looked like new after its service and clean. A great local business.
Friendly, helpful people who are good at their jobs
great service quality bikes and accessories
Greetings when entering Big Bear Bikes is always welcoming, friendly and professional.
Good quality products are available with knowledgeable staff to advice on any product.
Service is always thorough and always a satisfied customer I am.
Excellent sales service by Oliver who took time to go through the various bike options suitable for my requirements.
Great service as always
Always Friendly even when just browsing, great advice given when we've needed it. Staffs knowledge is excellent. Bought a tadpole balance bike and you guys was really helpful
Always a great service and friendly
Happy to answer any questions and help you with your bike
First class and very professional!
Staff are brilliant, plenty of time to help and make sure what you get is right for you. A refreshing change from other stores. 10 out of 10 Defford.
Great service from Mike - so knowledgeable & extremely helpful
Fantastic range of quality bikes and an excellent team in-store.
My recent purchase was an enjoyable experience and I will recommend Big Bear Bikes to everyone.
Thanks to Mike, Bobby and all the team for their attention to detail and professional service.
Great knowledgeable staff, great products, nothings too much trouble. Highly recommend.
Always first class service from very knowledgeable staff
The service department continues to provide a professional, prompt service at affordable rates. In addition the staff provide a wide range of advice to enable cyclists to maintain their bikes in between services. Staff are most knowledgeable in respect of new developments in cycle technology and share their expertise with customers targeting the needs of individuals.
Great bikes and service
Great service and advice.
Local bike shop with a wide range of bikes and good knowledgable staff.
Excellent service - when I ordered a new bike pannier, it wasn't in stock and needed ordering from Holland. It took longer than expected to arrive, but i was kept informed very regularly.
It was very worth the wait: its a brilliant pannier bag
All the bikes and related products are high quality and BBB has everything you need.
Parts and service are pretty quick and the sales team know bikes and biking(and are really friendly ,upfront people.
You are always warmly welcomed (and no it’s not contrived), genuine good people to deal with.
Highly recommended for sales service and accessories!!
Friendly and knowledgeable about their products
Friendly and efficient service from all in the team who know the products intimately. Didn’t feel rushed in my choice of the extensive range. Was offered after sales service which hasn’t happened anywhere else.
Wide choice of bikes. Good prices. Quality, non pushy advice, decent prices and great customer service
Personal service from the workshop and great value for money.
Great service and friendly staff team
Alex had good knowledge of the bike
Very helpful and knowledgeable staff .
Very helpful & friendly . Went out of there way to fit me in thank you to all at Big Bear .
All staff are attentive and knowledgeable. Expressing genuine enthusiasm for biking and concern for the condition of customer's bikes.