Customer Testimonials
Service. Courtesy. Professionalism
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Staff was very helpful and service excellent
Always great service and quality products
A great range of bikes and accessories at reasonable prices. Staff very attentive, knowledgeable and helpful. Why buy online when you can pay the same but get great support from friendly assistants in an actual shop!
First class service from Richard in the workshop.
I was very impressed with his determination to rectify my faulty E Bike motor.
Everyone is very helpful nothing is a problem to the staff
First class customer service from knowledgeable and friendly staff
Staff are friendly, knowledgeable and helpfull
Staff are always very pleasant and helpful.
Great service from Mike.
Friendly. Knowledge and new staff ask for help if they unsure.
Local friendly knowledgeable.. I would rather pay extra than search for on line cheapo.
Great service from Bobby and Richard in the workshop and Oliver’s friendly and helpful attitude is always worth a mention too. The team make for a relaxing experience on every visit.
Great service friendly helpful stafff
You are always so welcoming, knowledgeable and helpful. I feel that I’m important and that there is no rush to talk things through
There is a great range of products from beginner to advanced riders and all the staff are super friendly, knowledgeable and always happy to help...would definitely recommend
Excellent service and very helpful and friendly staff
Really helpful advice on buying a child’s bike which was competitively priced especially with a free helmet offer. The bind was in stock, fully assembled and set up ready to collect the next working day.
Knowledgeable
Good communication
Caring
Patient
I find all staff at Big Bear to be the most helpful , knowledgable and courteous people who will always go the extra mile to help.
First class shop, great display, helpful knowledgeable staff.
Always there to help even a quick question over the phone
Always friendly,helpful staff.
Alex,Richard and David always have time to chat even on busy days.... you always come out with a bargain!
Very helpful, friendly and knowledgable staff. Would definitely recommend.
Absolutely fantastic service, love my E Bike
Being a new user of electric bikes, I was very unsure of what I actually wanted and what was available and what it meant for me.
Mike looked after me very well and explained the differences in a manner I could understand and was patient when I tried 3 or 4 different bikes. He was extremely helpful and took his time to make me feel happy that I was comfortable with what I was buying.
I came away extremely happy and am delighted with my new Trek bike.
Excellent customer service provided, staff very helpful, no pushy sales talk, purchased a great bike at a great price can't ask for anything more, thanks Big Bear
Brilliant and thorough service from Alistair, absolutely stoked and looking forward to plenty of epic rides.
Thanks to David for the 'deal'.
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An excellent range of bicycles in a very well organised and structured business with extremely friendly and attentive staff, the atmosphere in the shop is calm which encourages a feeling of being able to view the stock whist always having someone on hand for technical questions .
I thought Bear Bikes had a fantastic stock of bikes and accessories and the staff were very friendly and accommodating.