Customer Testimonials
Top quality bikes
Just a great bunch of people work there and really helpful, thanks!!
Great set of guys, really good professional attitude and service towards you as a customer. The guy I dealt with was very knowledgeable and his expertise was great.
Friendly staff, good service
Great customer service, Alex sorted
Time taken to give patient and very helpful advice given to bike novices.
Knowledgeable and friendly staff. Good selection of bikes. Good after sales service.
Great shop with good display of bikes.
very knowledgeable staff who are all enthusiastic bike owners.
Nice people to deal with.
Great car park at the back of the shop.
Can do anything attitude.
Great selection of bikes ,endless choice of items , very professional from start to finish
Knowledgable, informative and patient staff. Take the time to to work out the best fit. Store has been for many years a great location for me and a great showroom and accessories.
Knowledgeable staff very friendly and helpful
Good stock range
Excellent, friendly and timely service from Bobby and Richard. Both were very accommodating.👍
Great communication and advice, very reasonable rates, efficient service
Oliver was very helpful and spent time assisting me to choose the right e-bike for my needs. It took a while to get the bike built up (about three weeks) but I knew that when I put down my deposit. When the bike was ready Oliver managed the finance arrangements and the handover very efficiently.
The sales and service team are all great, very helpful no matter what the questions or how many questions.
Always service with a smile and genuine interest in our riding adventures.
It has to be said I have experienced a lack respect for females in many bikes stores, this is absolutely not the case at Big Bear they treat everyone equally in respect of their needs.
Great team, thank you !
Excellent service, friendly advice, knowledgeable information. The store had a great selection of bikes, accessories and clothing.
The staff were very helpful which made the whole experience of buying my first e bike very enjoyable.
Full credit to Alistair for all the information given.
I would highly recommend using Big Bear Bikes.
Friendly staff and a fantastic service every time.
Quality and knowledge
Visited the store yesterday to be greeted by a friendly and helpful assistant as usual.
I was given very helpful advice on bike fitting guidance along with some prompt assistance for the equipment that i was there to pick up.
Always friendly and helpful and go out of their way to give impartial advice.
Great products - we want to buy bikes that are a bit better than Halfords…so we come to you for all our cycling stuff - even though we get a discount at Halfords!
Great friendly service. Alistair was so patient while I tried and re-tried lots of bikes until I was completely happy with my choice. He was the same again when I returned for handover explaining everything I needed to know. Excellent service
Great range of bikes and kit, brilliant friendly and helpful staff every time.
Oliver was brilliant. We live nearly 200 miles away with a Trek shop nearby but we bought our 2 bikes from you because Oliver was so friendly and knowledgeable and really helped us pick the right bikes.
Also everyone who works at Big bear seem to be genuinely into biking and were all very friendly
Called in to view a new Haibike for getting to work on.
Extremely busy as usual on a Saturday, but welcomed as usual by Oliver as we walked in.
Our daughter Lily spied a new EVOC hip pack, had a look on line and then was price matched in store. I found a pair of Fox Ranger shorts at half price so we had a great day of savings.....No bike,but new kit day is as good.
Keep up the good work David and the guys and gals!!
Always fantastic service. I have been into store a few times recently to research my next purchase and Alistair has always been spot on; Great service, very knowledgeable and personable. I’m looking forward to ordering my new bikes from Big Bear soon.
Quality and staff keep you up to date
friendly very helpful and well informed staff and good products
Picked up my dream bike today from BBB! Staff were mega helpful, friendly and super knowledgable. It’s a great bike shop! Would highly recommend!
Great bikes and good knowlegible people