Customer Testimonials
Very helpful, friendly and knowledgable staff. Would definitely recommend.
Absolutely fantastic service, love my E Bike
Being a new user of electric bikes, I was very unsure of what I actually wanted and what was available and what it meant for me.
Mike looked after me very well and explained the differences in a manner I could understand and was patient when I tried 3 or 4 different bikes. He was extremely helpful and took his time to make me feel happy that I was comfortable with what I was buying.
I came away extremely happy and am delighted with my new Trek bike.
Excellent customer service provided, staff very helpful, no pushy sales talk, purchased a great bike at a great price can't ask for anything more, thanks Big Bear
Brilliant and thorough service from Alistair, absolutely stoked and looking forward to plenty of epic rides.
Thanks to David for the 'deal'.
First name removed
An excellent range of bicycles in a very well organised and structured business with extremely friendly and attentive staff, the atmosphere in the shop is calm which encourages a feeling of being able to view the stock whist always having someone on hand for technical questions .
Great Trek line of bikes and excellent staff with vast knowledge.
stores offer full experience including workshop.
Excellent friendly helpful service, I ended up with what I was hoping for, it's now down to me to get the best use out of the bike. Have been out on it today, learning how to use it, and enjoy it.
Thank you to all the staff at Big Bear Bikes.
Bought 2 Trek bikes and absolutely love them and your staff are so passionate about there jobs and products it's a pleasure to deal with your company
Great selection of products and very knowledgeable helpful staff.
Nothing was too much trouble from test riding the bikes initially to find the correct size through to the final setup of the purchased bike.
Great service from start to finish.
I recently bought a Raleigh ladies electric bike from big bear bikes. The service was excellent from Alistair . The bike is super 👌 👍. It's sturdy and easy to ride. Alistair was very thorough and gave me all the information I needed to know about the bike. I had test rides on it at the back of the shop around the car park.
I would definitely recommend big bear bikes .
Thank you for your efficient service and time.
Yours sincerely Janet Mead.
Big range of cycles and accessories
Hands on approach form the sales assistants and so many bikes to view and try
We called in 3 times whilst deciding on electric bikes. We also looked at several other local outlets. Great advice. No pressure. Tried multiple models in their car park. Patient and sympathetic to needs, no angling for trade. Shop atmosphere v relaxed.
Purchases straight forward. Took time to go through all aspects of management and safety features. Went through use and answered all questions however banal! Covered safety issues around charging and riding.
Excellent service and support-particularly from ?alistair and Phil. Looking forward to catch up and post sale service. Thanks Tim
Great service and great bikes!
Excellent customer service, very knowledgeable, enthusiastic staff. Answered all our questions, trail of bikes, no pressure to buy. A very positive experience and would definitely recommend people to call in to browse and discuss their requirements and get expert advice
Always a pleasure to visit and to shop here. Everyone is very welcoming and particularly knowledgeable on bikes, accessories and clothing alike. Thank you Big Bear bikes.
Superb customer service experience- boy is delighted with his new bike
The staff and their service
Patience, understanding, listening to what I require, offering a complete package without being overbearing or pushy
Great customer service from start to finish. Bent over backwards to get the bike ready asap. Greatly appreciated
I was very well informed about my order status with the build time an collection time coming in even earlier than expected. Effortless transaction. The staff were very helpful, friendly and knowledgeable.
A great sales and support team. Alex for enduring the long sales pitch, Alistair for finessing the order, Oliver for handling the sales order queries and Harry for putting it all right again after my initial inept spanner waggling. All very professional.
Good selection of bikes and plenty of helpful advice.
Great selection of products and very knowledgeable sales staff.
Great bike and fantastic staff
The staff are attentive and have excellent product knowledge, as cyclists themselves they are able to match a bike to your needs.
I got my new e bike yesterday the service I received from the team was great 👍
Very friendly & informed staff,no problems with the buying process of my new bike…excellent!
Always friendly,helpful staff.
Alex,Richard and David always have time to chat even on busy days.... you always come out with a bargain!