Customer Testimonials
Very friendly and helpful staff, quality products, reasonably priced stock.
Great staff, all interested in the customer, cycling and bikes
good customer service. nothing is to much trouble
My e-bike was serviced smoothly and efficiently, I will be back again. Thank you.
Great staff, excellent and prompt service. Thank you!
Excellent staff, care and attention paid to making sure the bike fits you.
Great service when picking up my new bike, very helpful staff setting up suspension on new MTB
Excellent service from very friendly staff. Offer a price match service. Plenty of time given on bike pick up.
A great enthusiast team 👍
Excellent, friendly, knowledgeable service!
Great service 😎
Very good individual and professional advice
Mike was a star my self and my wife are new to mountain biking and we are confident we purchased the right bikes for us
Steve & Mandy
Great service friendly staff helped me all the way with my new bike
Friendly and Knowledgable Staff. not too pushy - which is good.
Very good selection Mountain bikes staff are very friendly
Helpful staff.
Well informed staff who take a personal interest in getting too know your needs.
There bye selling you the best bike to meet your needs
Big Bear Bikes has a very knowledgeable and enthusiastic team who really know their products and have the time to let people know what they need.
We felt we received the attention that helps ensure we got the right product and that it would meet our requirements.
Well worth a visit.
Friendly and knowledgeable staff with a great selection of both bikes and accessories.
Helpful, knowledgeable and friendly.
For me looking for an ebike I had make and models to choose from. Knowledgeable sales staff. You can try the bikes. Store is well presented service accessories etc. I purchased two ebikes I was kept updated and when I collected them had a full rundown of how the bikes worked. Overall a good experience.
Went in to have 2 E bikes serviced and a rack fitted to one. Very efficient, very helpful. Will as always go there again.
Frindly,engaging and informative
High quality product and great customer service
Very professional from start to finish, pleasure to deal with.
Always a pleasure to go to Big Bear Bikes.
Very friendly knowledgeable staff.
Quality bikes and accessories.
Highlr recommend 👍
Great bikes and knowledgeable staff
Just would like to say a very big thank you to Richard on the service side for sorting out my trek Dual sport 3 gears out.
Andy Pickering
Extremely helpful, professional and friendly service. Listened to requirements and made practical suggestions. Never pushy for a sale. Efficient ordering process and delivery within specified time. On collection inducted to new bike (Trek Allant 5) and fitting of Thule tow bar rack. Reassurance of after care and servicing as required. A pleasure to do business with Big Bear Bikes.
Great customer service, given plenty of time to ask questions, given opportunity for a decent length test ride, trouble taken to set the bike up to match my bike fit, useful suggestions for accessories such as lights and mounts. Very impressed so far, I chose Big Bear after friends recommended it for after sales service, which is something that is very important to me.