Customer Testimonials
Excellent service always helpful.
Good fast service , I dropped in on the off chance to get a new inner tube which I would have fitted but they were able to fit it for me there and then ,10 to 25 minutes and it was all done many thank .
All staff are helpful and friendly and shop is well laid out so you can find stuff easily
Top quality bikes available to test ride. Excellent customer service and friendly staff.
Very clean well set out premises with easy parking.
Will continue to use and support local buisness. Recommend a visit.
Your products, service and knowledge are first class
The staff were very knowledgeable and spent time making sure we were happy with our new bike.
Great up to date products and brands.
Impeccable service as always.
Alastair and Bobby along with the rest of the team are professional,,attentive,,timely and exemplary with both pre sales and after care detail.
Keep up the good work 10/10.
Always friendly and helpful, no hard sell and will do everything possible to make it right for the customer
I appreciate the friendly and helpful attitude of all the staff.
I have just had my electric bike serviced.
The gentleman that came could not have been more kind and helpful, to the extent, my husband will be buying an electric bike from you.
Thank you again.
Every one of your sales and service staff is friendly, knowledgeable and helpful, making any visit a pleasure. My main purchase was a Trek Domane lt 54 road e-bike, and to me it`s the best thing since sliced bread!!
Good range of bikes and accessories at competitive prices. Very friendly helpful staff, always happy to spend time with you to make sure you're happy with your purchase. Have just bought my second bike here. Would recommend.
Called into the shop while we were on holiday looking for a new bike. The staff were very helpful and knowledgable. They helped me find the right bike and serviced it in time for me to take home. Very satisfied
Knowledgeable and friendly staff
Richard has been excellent throughout - picking up a warranty issue with my bike which was provided by Ashford Activ Cycles - he has taken great care of me and my bike. He has helped me secure a new frame and is currently building my new bike up. He has given me excellent advice and i look forward to seeing him later in the week when i collect my new bike.
Thank you Richard!
Staff are always ready to help, great customer service and very helpful. Good pricing and deals.
Very good products excellent service from Oliver. Really pleased with the bikes so far. Just one. Slight difference in my bike and my wife’s was hers had rear and front reflectors which mine didn’t have on and they are the same bikes. I was going to ring and mention this. Overall from going into big bear bikes just over 2wks ago and getting our bikes yesterday was it was 100%
Great service agajn today from the bbb workshop, highly recommended
Excellent customer service, knowledge and very helpful 👍
Amazing service, Mike was great at talking me through my options and showing me what was available. So happy with my new bike, thanks guys!
Oliver was extremely knowledgable and helpful for a, less than novice, rider!
Great customer service; nothing is too much trouble, Knowledgable team, Wide range of bikes and equipment to see and get advice about. Some of the best bike brands aavilable, including those with the latest innovative tech. After sales and workshop facilities first rate.
I loved the Personal Service I received. The Staff are very knowledgeable, kind and helpful. Oliver is definitely my Hero.
Alex was very attentive. I liked the fact that he listened to me and what I was looking for. He was very patient and ensure that I was happy with my purchase. The bike I wanted to test had faulty brakes, so Alex ensured they were fixed before I could give it a spin.
I didn't like the colour of the stickers so Alex has sorted it so that they will be changed to a colour that will compliment the bike.
Overall I am extremely happy with the service so far and will definitely return to the store for future purchases.
Great quality products and something for everyone. Good prices and very helpful friendly staff.
Great team in the workshop, always looking for the best options to get the bike back on the road.
Great repair on a twelve year old frame to reseat a new bottom bracket.
Reliable and friendly
Great team, very helpful, friendly and knowledgable who will go above and beyond to help.
Friendly enough
ollie was great to deal with, im in sales myself he is an asset to your business. i would recommend big bear bikes as the place to go.