Customer Testimonials
Superb service from Alistair. Gave me the information I need to know before I bought the bike and an excellent handover on the day of collection. Already the owner of a Trek it for me was the only bike to go for again.
Excellent Quality.
Friendly efficient service.
The Knowledge that Alister had of the bikes was second to none
The customer service you receive in the shop is excellent. All extremely helpful
Always very hepful, nothing is is too much of a problem.
Very very helpful guys
Good choices, great value sales and very friendly helpful staff.
More road bikes please!
Very friendly, approachable staff.
Great experience from ordering to receiving the bike.
Very good service from staff there was a small problem with indexing gears but I have solved it
The staff are very friendly & helpful. I dealt with Alex, Mike, Alistair & Olly. They also price matched the bike.
Very knowledgeable approachable staff. Great choice of products.
The Trek e-bike is excellent. Staff all extremely friendly and helpful.
Large range of bikes knowledgeable friendly helpful staff excellent service and after care .
Helpful and knowledgable but not pushy - all together top rate
Prompt, efficient, friendly service.
Pretty mint
Staff are very knowledgeable about each product and wether it suits my style of cycling. A great range of bikes and equipment. Maybe not the cheapest but still good quality.
Very friendly, helpful and knowledgeable staff.
Good stock in store. Friendly and knowledgeable staff.
Friendly and helpful staff.
Excellent quality and excellent customer service
Knowledgeable and friendly
Great bikes in Trek and friendly helpful service in Oliver and the staff
Very helpful advice and sizing of the bike I needed
I’m glad you had the bike in stock as I couldn’t find one anywhere! The delivery guy was very pleasant and friendly I felt sorry that he had to come so far but I’m very pleased with the build service and delivery. £150 seems steep but as a friend pointed out that was cheap considering the distance from your shop to my house.
I have found Big Bear employees to be friendly, knowledgeable and helpful, and the workshop to provide great service with repairs and parts
ollie was great to deal with, im in sales myself he is an asset to your business. i would recommend big bear bikes as the place to go.
Excellent service always helpful.
Good fast service , I dropped in on the off chance to get a new inner tube which I would have fitted but they were able to fit it for me there and then ,10 to 25 minutes and it was all done many thank .
Knowledgeable and friendly staff