Customer Testimonials
All staff very attentive polite nothing is too much trouble. Excellent customer service.
Great range of products at fab prices. I made my purchase over the phone due to living some distance away from the store, Mike was great from the moment he took my call to me collecting the bike. He was very knowledgeable, friendly and thorough. Thank you!
Good choice and service.
Excellent customer service from Mike with great advice and support. Bike came ahead of schedule and just in time for Christmas. Bike is absolutely superb - does everything I want and more - my favourite bike now!
Excellent Customer Service from Oliver. Friendly, professional, knowledgeable and very approachable. Large range of products available.
Amazing service from Richard and his team. Whatever you need, Big Bear will sort it.
Amazing service and great priced bikes.
Fantastic showroom and very helpful staff. I will definitely be buying future bikes and supplies from here.
I ordered a bike online and they kept me fully up to date with progress, then collected the bike instore with Ollie.
Polite, friendly service and only too willing to answer any questions
Great responsive service
Great service. Helped me source cycle shoes to fit me. Ordered quickly, friendly and helpful staff.
Friendly helpful service
Dead approachable, nil pressure.
Absolutely amazing very friendly customer support
Friendly staff willing to help. Got my hand pump sorted quickly.
Excellent range and great service, ordered at 4:30am in the morning (couldn’t sleep!) and they range me at 11am to let me know it was being processing and got it ready so I could pick up at 2pm that day.
Too class products and service
Oliver was very knowledgeable & helpful
Really friendly and knowledgeable service.
Helpful staff. Big range of bikes.
Great customer service
Good advice from great staff
Excellent service , polite knowledgeable and could have easily worked in the shop with all them excellent deals on bikes and clothing. I would certainly be travel in over an hour again for Big Bears service and repairs on my bike
Kind regards
Richard from East Yorks
Well informed and friendly employees.
Lovely staff in this shop, especially Oliver who goes above and beyond to help you and give you any advice he can, he even had my son and four of his teenage friends to deal with when they all piled in to the shop wanting helmets and bike grips etc, patience of a saint he’s got!! Fantastic choice of everything from bikes helmets clothes cleaning products and much more…. Thank you Big Bear Bikes
Helped instantly, Came out with what I went in for !
Great service. Product ordered and awaiting collection for me. Lots of help to sort out the right winter gloves as well.
Great service FIRST CLASS!!!!
Just the best customer service. Great staff who are very knowledgeable and always willing to help and advise. Best bike shop to buy your bike from. After sales care is second to none. Mike, Alistair, Richard and all the rest are top guys to deal with. Wouldn’t go anywhere else.
At big bear bikes the staff take good care of you and only sell you the products that will suit your type of bike riding skills
Knowledgeable and friendly staff, who genuinely want to help you, the customer.
Best in Yorkshire. Best in Britain.