Customer Testimonials
Staff very helpful and friendly
The quality of service at Big Bear is second to none. The staff are always willing to go the extra mile to help out. I wouldn’t want to purchase a cycle from anywhere else. Thank you to all the staff.
Great friendly staff and loads of knowledge.
As someone new only just getting into cycling, I was given all the help and advice which I required. It never felt like I was being given the hard sell on things which I don't need yet and instead was just given practical advice and information on the basics. It didn't feel like a sale and rather just a conversation with someone who was passionate about bikes. I will certainly be coming back with all my questions and to buy the items needed to add to my new hobby.
Price matched the Sram XX1Cassette, came in next working day, Can’t ask for much more than that!!
Oliver was Very helpful and very knowledgeable and I am very happy with the bike that I purchased
Very pleased with service. As I did not know what I wanted regarding an e bike, I was prepared to spend more but taking Olivers advice I got the right bike for what I needed and only paid what was needed not what I was prepared to. Also very pleased with my new bike. Thank you
Friendly helpful response. Quick same day repair to snapped gear cable.
Quality products
Customer service was gold standard
Exceptional service very friendly staff, highly recommended them
We thought Alistair the salesman we dealt with was knowledgeable and friendly and very professional. He is an asset to the company.
Friendly knowledgeable staff who know the local area well.
Great service always at big bear bikes
Very knowledgeable and helpful staff. High quality products.
Excellent service as always, all the team is great and always there to help with anything. Very knowledgeable and alwaysvpolite and well manared.
First class services. Can’t fault Big Bear in any way. Will always be my go to Cycle Shop.
Very friendly and professional staff
Very friendly and helpful. For looking for the right bike
Great Service and knowledgeable staff
Great bikes and knowledgeable staff.
Fab product and absolute first class advice and support from Mike.
Bought 2 trek bikes and we are so happy with them. Mike went through all the info and there’s a lot to learn!! Especially being a novice to the electric bike scene.
Will definitely recommend this company to friends who are interested in electric bikes.
Excellent service, extremely helpful staff and quality product!
Recently purchased a Trek Slash 9.8 xt, really happy with the whole process.
Highly recommend!
I had a 6 hour round trip to get to Big Bear Bike's and back home and it was well worth the trip. I thought the service that i received was 1st class. Mike really looked after me diligently. I had to bring my dog with me. But, it was no trouble for one member of the team to watch her while i went for a short test ride. Then Harry put some accessories on my bike. I'd like to say a special thank you to Richard who took time out to speak to me about road and cyclo cross racing. Then we chatted about our own personal stories. Nothing was too much trouble and i never felt rushed. The team are a credit to the owners. I would highly recommend Big Bear Bike's to anyone looking to buy a bike or accessories.
Fantastic range and prices.oliver was extremely helpful with advice on buying my son's first pedal bike.
Sorted out my problem efficiently and good feedback
Friendly helpful and knowledgeable staff.
Excellent customer service, knowledgeable and helpful staff. Excellent product at good value. Good after sales service.
Bike is just what I was looking for And service was great
Thanks
Fantastic selection of bikes & accessories & amazing, helpful & friendly staff.