Customer Testimonials
Great service very helpful. Told me if i have any problems with the bike, don't hesitaite to call us. Great value for the price!!!
Staff invariably pleasant, efficient and welcoming. Would recommend sales and service departments.
Great handover and explanation of the features of the e-bike.
Good service
I’m pleased with what I bought thank you
Staff where helpful and my order came within a few days.
Everybody really is really friendly, they explain everything you need with no rush.
We usually see the person in store, Mike who is very helpful and oblidging, he takes his time with us and made me feel at ease when buying my first e-bike when I didn't fully understand what I wanted. He took his time and was very patient, explaining everything in a way we could understand, we have since been back and purchased other items and seen Mike a number of times in store and he always remembers us and is always very pleasant. The store has a good range of everything from buying bikes to accessories and servicing but we never feel rushed or pressured into buying something we don't want, all in all a great service.
Fast , on time , reasonable price , friendly staff
Always friendly. Great service. Excellent technical knowledge.
Personal service and able to try
Big Bear Bikes keep an excellent range of products and bicycles for all ages and abilities. I recently bought an e-mountain bike and the customer service was absolutely spot on. They explained in a lot of detail all I wanted to know about the e-bike. This is the second bike I have bought from Big Bear Bikes. On both occassions I came away as a very satisfied customer. They really understand needs.
We recently purchased 2 Mirider bikes from Big Bear and the customer service was second to none. Really helpful staff. We would definitely recommend Big Bear to anyone wanting a bike or accessories.
Friendly knowledgeable staff and good product range.
This is the second time I have got a bike from big bear bikes it's a great team there and you never feel pressured in to buying and they talk to you to buying the right bike for your needs. After I picked the bike up I was show in detail how it all works so I am very happy with that. Oliver is a great member of staff
Very friendly, helpful staff
Very helpful staff
Great service from Mike - knew exactly what I needed
Service and Advice has been excellent. Oliver was great at working out what we needed and advising us. Exemplary - thank you very much.
Very knowledgeable staff, excellent range of bikes and equipment
Great sales team who got me the bike I wanted and after sales has been second to none as I have taken my bike in to be adjusted after 6 weeks of use and it was done there and then. Everyone is friendly and helpful in the shop.
Thanks
Friendly and efficient
I like the fact that you have a great car park, and a brilliant team of staff who are all enthusiasts.
Great place to buy a bike.
Quality products and great staff
Friendly knowledgeable staff.
The workshop team are wonderfully flexible and generous with their advice.
Made a warranty claim on my bike simple and fast. Excellent
Friendly staff. Knowledgeable and helpful.
Instant friendly after sales, fixed our sons bike on the same day
I booked my bike in for a service.
The work was completed on the due date.
In and out the same day.
Just what the doctor ordered.
The shop is well stocked and all the staff are are ver informative on all items making it a pleasure to use there services