Customer Testimonials
excellent advice and service
First impressions of the store is a great selection and amount of bikes to look at and try. Secondly a friendly no pressure approach from the staff to help. I tried two bikes and was helped by a very knowledgeable salesman called Mike who answered all of my technical and daft questions. Also picking my bike up was done with a great handover and idiots guide to charging my new ebike. Highly recommended!
Very knowledgeable staff.
Decent brands lots of products for all levels of cycling.
Staff are fantastic. Very friendly helpful and knowledgable.
Very friendly and helpful and were happy to show me how to use the key.
Excellent service nothing too much trouble saved the bike I bought for a good few months with no charge till I was ready to take it away . I would highly recommend big bear bikes to all my friends and family.
Very nice personal service with home delivery - still worked out the cheapest place to buy my Trek Checkpoint even with delivery factored in. Nice people to deal with.
Great service ...thank you !!!!
This is the fifth bike we have purchased from Big Bear Bikes, as usual excellent service from Mike and the rest of the team, nothing too much trouble, making sure the whole experience from choosing the bike to picking it up was seamless.
If you’re in the market for a new bike I would definitely recommend these guys.
Good quality products. Very friendly and extremely helpful staff.
First class service from start to finish.
Richard was very helpful.
Very helpful, patient and informative sales staff. Excellent+++
Helpful and knowledgeable salesman (Alistair) who was a credit to Big Bear Bikes.
It would have been handy if Trek had a system whereby I could take the bike into a local agent in the South of England for its first service where I live.
Great selection of products and helpful staff. Mark in workshop is amazing and has great knowledge of bikes especially road bikes. Harry is very helpful and credit to big bear.
Staff are friendly and helpful and keep in touch. They show an interest in you and help you to find something to suit you and your style of riding. They help to maintain your bike to get you back out riding as soon as possible. Cannot fault anything!
Solved my problem quickly and efficiently
Thank you Richard for a job well done
Everything!
Your service was exemplary-as good as it gets: welcoming, courteous, and efficient. Your facilities and showroom were also very impressive. It was pleasure dealing with you
Helpful team and knowledgeable
Very helpful, knowledgeable staff who took time to explain the workings of the electric bike - an unknown area to me.
Ebike was ready when promised. Repair has been done to a high standard... no more brake scream!
Awesome
Solved my problem quickly, and at a reasonable price.
Great service, informative and friendly advice always
Excellent shop and service department plus very helpful staff.
Very good and efficient service. The cost of the new brake system for the bike was markedly less than the amount estimated. Staff are always extremely helpful and friendly.
Excellent service, this is the 3rd bike I have bought from here. Very patient on us collecting and good hand over. Definitely buy from here and we live over in Huddersfield so it is not on our doorstep. Thanks to staff at Big Bear Bikes.
Good range of products, knowledgeable staff
The staff are always so friendly and helpful 👍🏻
I was only wanting new and better lights for my road bike, and the guy serving us spent quite some time making sure I got what was right for my bike. If he thought i was a bit awkward, or my bike set up was a bit awkward, he didn't say so, and persevered until good fitting and performance products were found. Thankyou