Customer Testimonials

We went in to the shop. We was welcome by all the staff. We had a nice look around first. Then are son found a bike he like. We then found an Oliver a member of staff. He told us all about the bike. Then we found a better bike. My son had a little ride on the bike around the car park. Which was great too. He was very very helpful from start to finish. He kept in contact on the phone. A great service. A 100% top class service. Well done team big bear bike 🚲

Good range of products, and the staff seem knowledgeable, friendly and helpful. Will be bringing my own bike in for a service next to see how they do with that.

I very much liked the product and the help and assistance given was very very useful, I did regret not being in a position to buy a brand new cycle of my choice but we have to be realistic about spending hard earned cash

However the gentleman in the shop asked me what i was looking for and did i have a budget in mind we discussed this for a while and he came up with a pre owned cycle that was in very goo condition and hit the top of my budget, I tried the cycle under supervision and have to say it exceeded my expectations so the deal was done? Brilliant.

My thanks to all the staff involved particularly Mike who went over and above . I now have my frist e bike and am delighted with it

Great service and advice for children's bike, happy to support a local company

1st class. Always helpful, I’m a “typical female” cyclist I don’t want to fix and maintain my bike. These guys are so good at sorting things.
Wouldn’t go anywhere else.

Helpful and knowledgeable service. Happy customer.

All staff v friendly, nothing was a problem.

Great shop with knowledgeable friendly staff

Good quality product, service fast and efficient

Good friendly service ! But not pushy !!

Great products, advice and service.

Friendly. Good prices. Wide range

Nice bike shop. Good friendly service. Helpful.

I always enjoy visiting Big Bear Bikes in Pickering. The service is excellent. Highly recommend!

Ease of purchase

Always helpful and a good selection of stuff to spend your hard earned cash on 👌👌

Staff was very helpful and informative as usual

Very helpful and knowledgeable staff, no hard selling either

There was no hard sell, many options of cycle to choose from. Showroom was exceptional and staff equally so. Staff (Oliver) was particularly attentive and went through the various cycles and options in detail and was polite and courteous throughout. Explained in detail the options and once bought went through the cycle in detail to ensure all aspects of it were explained.
Good price great service highly recommend, the staff are friendly knowledgeable and a pleasure to do business with

Excellent advice and service which was centred around finding the right bike for my requirements, but in a very friendly and relaxed manner. Thanks

My cycle had a service recently and I am very pleased with the result and tips given how to have the cycle in good running order in all weathers. We are in the UK after all !
Excellent knowledgeable staff with a warm welcome on every visit.

Fully professional service from start to finish.

Friendly communication & good deals.

Good quality products

Nice to look at what your buying and have good advice

Genuine interest to help the customer. Price.

Very knowledgeable staff. Excellent handover of new bike.

The team are so helpful and thorough in helpful.

Great service and super friendly staff

Absolutely fine! Good communication