Customer Testimonials
The helpful advice and service
As always from David and all the staff,excellent service and communication for the recall on my Haibike Allmtn 7.
Special shout to Alex in sales who always has a smile and time to offer advice on set up or general care.
10 out of 10.
Great service as always
The service I have received so far is good but really having only just received my bike this email from you is a bit early!
The employee who dealt with me was polite and knowledgeable . He did a good job.
Criticisms
1. It would have been better from my point of view if I could have test ridden the bicycle on a hill.
2. My bike was not ready immediately on the day quoted. Approximately 30 min delay until checks completed.
Pleasure to do business with
Was made to feel very welcome lovely staff and shop was set out brilliant
Great staff full of good advice
Excellent bike and excellent service
Amazing service, their staff should be congratulated. They spent a lot of time with me, explaining everything, I didn’t have a big budget but ended up buying 2 bikes, one for my husband too 😂. We love our bikes
From the moment I entered the shop, I was given a very attentive, informed & professional one-to-one service... & in return, I spent lots of money on great products & left with everything I went in for...!!
Great customer service
Choice of equipment and clothing is excellent, good selection of new bikes . Very helpful staff . And I bought a trek bike
The store is well equipped with stock and staff are always helpful and friendly
Every reason to purchase a bike from a local supplier...
Knowledgeable, flexible, sound advice and great service.
I can’t recommend highly enough.
Great, responsive service. Good bike shop and a nice place to visit.
Thanks
Trek remedy 8 in for 6 week service. Booked in and done slickly and quickly.
Highly recommended
Spot on
Friendly and very knowledgeable staff. Helpful with loading bicycle into car and talking through all aspects of the equipment including routine maintenance etc.
They recently serviced my Trek Checkpoint and gave me excellent advice on a change of tyres . Advice taken everything works perfectly and the new tyres allowed me to knock 6 minutes off my PB over 25 miles. I know they took the bike for a post service ride as I thoughtf my legs had grown 3 inches. Seat adjusted at Riseborough.
Very good selection of products from bikes to helmets to chains and very helpful staff 👍👍👍
Staff were really friendly, helpful, knowledgeable and drove a product down from the other shop for me in just half an hour. Thanks guys
Really friendly and helpful with excellent advice.
Very happy with the help given to fix my wife up with a new ebike, a perfect size for her, she loves it.
Would highly recommend big bear bikes, great choice of bikes and kit
Thanks
Mick & Dot
Great service thanks.
The service is excellent and the the knowledge and information you get back is brilliant. The trek bikes are really well made and rugged, and my Excalibur is a fantastic bike to ride!
Excellent service
Your customer services from my initial enquiry, visiting your store (well managed around the COVID guidelines) through to picking up my MTB was first class. Alistair managed the traction and was very knowledgable. A great team! #supportyourlocalbikeshop
Very good Quality bikes
Helpful staff
Good range of biking equipment. Helpful staff
Availability of Trek bike I wanted
Helpful staff
Quick service
Just everything about the service.