Customer Testimonials
Quick and help full staff that kept me informed in regarding where my mudguards were after ordering. Bagged up ready to go promptly when I spoke to counter staff. Well organised.
Great customer service
Excellent service! I bought a Trek Marlin 5 for my son for Christmas. He was able to test ride it and choose from a good selection.. Customer service was outstanding definitely recommend Big Bear Bikes.
Excellent shop, very friendly and helpful staff.
It’s all fantastic
The guy who first served me was very knowledgable, not pushy and explained the pros and cons well. When I picked up my bike, the chap took me through the bike in detail and showed me how to set up the suspension. Very impressed by the quality of service.
Everyone is Big Bear Bikes was friendly and informative, really listening to your requirements and ensuring you choice was the right one for you.
Knowledgable friendly staff who will take as much time as you need, regardless of whether you’re buying an expensive new bike or just some accessories.
Excellent products and services.
Expert advice, friendly and efficient. Thank you!
excellent service
Very accommodating in unusual difficult times
Excellent wide range of choice .staff very knowledgeable .no pushy sales selling . .the staff are a credit to you . Plenty of choice of clothing ,helmets and good quality cleaning products
Love the shop love the staff .
And I travelled from hull to purposely to buy our bikes from the
First class service as always
Friendly and very helpful
Good service
Good selection
Very helpful, knowledgable and friendly staff.
Quality and a good range of products.
Good service.
Local.
Excellent advice all round, was advised from the start which bikes to look at for what I want to do with it. Can’t wait to collect after set up. Have already recommended the service to my mates.
Good advice as to Turbo trainers. Their price matched the best online price and were able to offer advice and support on setting up the device. Friendly and efficient service
The guys in the shop were super helpful and really informative. I will thoroughly recommend them to anyone
Always a good service, good staff who know what they're talking about and good after sales care.
Everything and very useful info on products that you are interested in.0
Excellent service, really helpful staff, lots of advice and best choice of bikes in Yorkshire, we travelled over 60miles to visit them and it was well worth the travel.
I decided to buy an e-bike during the lockdown and Big Bear Bikes were able to provide me with the one I had chosen. They built up my bike for me and delivered it free of charge - a distance of well over 30 miles each way. They were extremely polite and helpful and I would recommend Big Bear Bikes to anyone. I don't think they could have been done anything more to make sure I got my bike up and running. I took my bike back for an after sales service and again excellent service. They really did make me feel that my custom was important to them and nothing seems too much trouble. Well done them!
Excellent customer service. Quality products
Great products and service.
Would like of had a wider range of helmets. However everyone was fab
Thank you
Professional polite efficient employees
friendly and helpful
The staff are the biggest selling point. Knowledgeable and very pleasant
I went into the store with a £1000 budget, your staff were extremely helpful (even tho it was soon apparent that this budget was unrealistic), they spent nearly an hour with me explaining about different e-bikes, it was also near to closing and they did not hurry me.
I returned a few weeks later and purchased my ideal bike from you which I am extremely pleased with. Excellent customer service at this stage, thank you