Customer Testimonials
What an excellent bike shop in Pickering, North Yorkshire. An excellent staff, knowledgeable, helpful, courteous and friendly. The shop is fully stocked with a fantastic range of bikes and accessories. They have a full service and repair workshop. I purchased my ebike from them yesterday, a Haibike SDuro Trekking 4.0, absolutely delighted. Thank you Alex for your excellent service and customer care. I would highly recommended Big Bear Bikes.
From the moment we went into the shop, nothing was to much trouble.
Never had a ride on an ebike before, so it was all new.
They listened to what we required, gave their thoughts, then allowed us to ride a few bikes, allowing us to make up our own minds.
We did not buy on the first visit, as we needed time to think it over.
2 months later after doing some research I rang and spoke to Alex, again really helpful.
Greater knowledge than most bike shops and nothing was a problem.
Needless to say we bought two bikes.
We highly recommend Big Bear Bikes.
First class service from all staff at the shop.
Great service very friendly staff
Knowledgeable and helpfull staff. Even during difficult and busy times they still take the time to discuss options and recommendations.
Very friendly and efficient, quick and speedy service.
Great service! Very quick to find me the right bike, super friendly and made the whole thing go smooth! Big help setting my bike up correctly for me. Would highly recommend to friends and family, will defiantly be back 😀 a very happy owner of a treck rail 5
Joe leith
Product knowledge, time spent with customers and general attitude makes for a great visit.
By far the best bike shop we have in the area.
Good knowledgeable staff. Quality products.
Very helpful staff with excellent product knowledge. Local shop, with great range of bikes, and on the spot service. Much better than internet purchases!
Swift quality service, supported by really good product knowledge and understanding of needs
Friendly helpful staff
Service is always friendly and professional.
Always friendly, conscientious and helpful. Will always recommend BBB to anyone interested in bikes (& ebikes).
Fantastic shop, easy parking. Warm welcoming staff. Helpful, patient pro active ,effective and efficient.
Big bear hugs and thanks from a very happy customer.
Jane
Decent range and knowledgable
Friendly, helpful and knowledgeable staff. Who are not pushy sales people.
Great response, really helpful sorting out some spares during lockdown number 2 and sending them in the post as I couldn’t get into the shop
Good range and stock, staff friendly and will do all they can to help
As always from start to finish BBB are great, parts, service and advise
Really helpful and knowledgeable staff, covid safe shopping, lovely bike my son is delighted with it.
When I spoke to the shop assistant I explained what I wanted to do with my bike and he fully understood what sort of bike I needed and that it had to be easy to use. He was extremely helpful and allowed me to try a bike outside in the car park , in the rain he was not worried that it would get wet and dirty like some other shops I’ve visited.
He then arranged for my bike to be brought from the warehouse and ready for me to collect the following afternoon .
Upon collection the assistant showed me how to use the gears and help me to wheel it out the shop. Superb service and I have already recommended the shop to a friend who is considering getting an electric bike.
Good quality products
I went into the store with a £1000 budget, your staff were extremely helpful (even tho it was soon apparent that this budget was unrealistic), they spent nearly an hour with me explaining about different e-bikes, it was also near to closing and they did not hurry me.
I returned a few weeks later and purchased my ideal bike from you which I am extremely pleased with. Excellent customer service at this stage, thank you
Quick and help full staff that kept me informed in regarding where my mudguards were after ordering. Bagged up ready to go promptly when I spoke to counter staff. Well organised.
Great customer service
Excellent service! I bought a Trek Marlin 5 for my son for Christmas. He was able to test ride it and choose from a good selection.. Customer service was outstanding definitely recommend Big Bear Bikes.
Excellent shop, very friendly and helpful staff.
It’s all fantastic
The guy who first served me was very knowledgable, not pushy and explained the pros and cons well. When I picked up my bike, the chap took me through the bike in detail and showed me how to set up the suspension. Very impressed by the quality of service.
Very happy with the staff and service especially during COVID.
Good advice while choosing my bike, not rushed into making decisions. Ample time to test ride different models.
Thank you Pickering!