Customer Testimonials
Professional advice and repair service! Super good!
Helpful and informative staff, good availability of products, great service.
Very welcoming great knowledge of products would recommend
Very friendly and very knowledgeable and exceptionally helpful in all aspects of deciding which bike to purchase. You get dedicated time and help with the purchase. Plenty of choice and ability to test the bikes. It’s a delight to get such good service.
Good quality. Online you cannot guarantee that. Thanks.
Excellent Service, good after service just a brilliant shop. Thanks
Great customer service
Very friendly staff with a great knowledge of the bikes they sell. They Listen to your needs ,without pushing you to have something you don't require. I would also like to thank the delivery staff for bringing my bike to me, with it been 3hr journey there and back. I will shop again when in the area or some were near.
Great service very knowledgeable about the bikes .answered all my questions I had about the bike I had purchased. Nothing was too much trouble didn’t feel rushed or pressured
Fantastic service.
Brilliant service,
Staff were amazing dealing with choosing and purchasing my first EMTB.
Highly recommended
Thank you Alex 👍🏼
Excellent choice and staff.
There is a very large range of cycles for all ages and budgets. The staff are friendly and very helpful and knowledgeable. You can try the products and the staff offer guidance to us that are new to this sport. I would not hesitate to recommend them. Excellent
Great service. Very patient and helpful.
Really knowledgeable and helpful staff, infinite patience and excellent advice.
Excellent service as always, bought a few bikes from here and would never hesitate to go back.
Very professional set up .
Quality products, helpful/knowledgeable staff, what's not to like.
In these unusual times of Covid, felt safe and distanced. The information and advice we got on an e-bike was comprehensive. No pressure to buy at the time, opportunity to go away and think. Good response time to purchase and collection!!
The team were knowledgeable, helpful and extremely flexible in arranging the sale and collection of my bike. Overall fantastic customer service!!
Excellent range of products. Very knowledgable & helpful staff. Excellent after sale service.
Very friendly service and very informative, they fit the bike to you needs and your size, they take the time to explain things to you an answer any questions you might have, and they are also on the doorstep if you have any problems. This is the second bike I have bought from Big Bear Bikes and I would highly recommend them to anyone for good service and a friendly staff.
Very friendly, helpful and knowledgeable staff.
The shop offers great brands, products and choice.
The products choice and the advice of the staff, the great customer service in all departments.
Very impressed with the way Mike R dealt with us. Exceptionally knowledgeable and helpful with the products selected. Very tactfully dealt with the holdup from the manufacturers. He immediately sourced another bike with a shorter delivery waiting time..
Really pleased with the way in which he dealt with us.
Great service and expert advice.
Top lads, great banter especially in the workshop!
Good choice and advice
Complete service from decision making on the right bike to the equipment needed to get you on the way, first rate service.
Simon
Great pre-sales, knowledgable, try before buy..after sales support and local.
Pleasant atmosphere with knowledgeable staff.
Good to deal with and support local community.