Customer Testimonials
Very helpful and efficient
The Trek bike I bought for my son is excellent quality, picked it up yesterday.
As we live an hours drive away from the shop I spoke to different staff before buying and during buying the bike, all were very friendly, knowledgeable and helpful.
I would defiantly recommend this shop to others.
Very pleased with the advice and service I was given. After looking at a few local bike shops and being told I wouldn’t get a bike this year due to COVID the staff here went above and beyond to get me the bike I wanted in 2 weeks. Would definitely recommend.
Excellent staff and stockist. I bought a Raleigh e bike and the staff were not pushy for a sale
The bike sold itself. Very pleased
Attention to detail, to get the right e-bke for myself and other half.
Very knowledgeable and friendly team with competitive prices
Lots of choice and helpful staff.
Fox and Endura clothing brands in stock
Extensive range of bikes and Ebikes
Very friendly and helpful people
They had the bike I wanted that others said was not available!
Went to 2 other shops before big bear. Customer service in the other shops were really poor but big bear was fantastic. Didn’t really know what I wanted but the chaps at big bear were fantastic! I’d really recommend it!!!
Good personalised service. Always available to contact
Excellent service from mike Richardson and love my bike
Thanks sharon topham
Staff very helpful
Brilliant service extremely efficient helpful staff give very good advice
Good service, knowledgeable staff, an all round good local bike shop.
Just wanted to say a massive thank you to Alex for his help,advice and top knowledge with Lilys new Trek Remedy 8.
Took some persuasion to get her to part with her beloved Norco.
She absolutely loves 💘 her new Trek.
Just wanted to pass on good service and credit where its due David.
The repair that I booked was carried out very promptly.
New pre-ordered bike arrived when predicted. Attentive service.
Great service, very knowledgable, friendly and helpful staff, well stocked shop with plenty of choice. Served by David and he was great from start to finish Helping me find the right bike
Great service, able to try the bike outside and staff genuinely interested, wish you were nearer to where we live .
5 star all the way.
Very helpful and willing to give time. Mark was great.
I would firstly like to thank all the team at Big Bear Bikes for their support and help in getting the right bike.
Very friendly and helpful.
I'll definitely be going there again.
For service and equipment.
Kind regards Paul
Great customer support from Mike
Great staff, great service, thank-you BBB
Everyone wanted to help.
From greetings the first time through the door, to great advice and recommendations and then fixing minor details to make the purchases, yes plural, the right ones for us.
Helpful team
Product availability
Great service from the moment you walk in, love my E bike., thanks.
Good service, good products, excellant all round Thanks.
Quality products and excellent staff.