Customer Testimonials
Always read to g the extra mile!
Expertise, patience and communication. The staff are great.
From walking in to cycling out, the staff were
Friendly and helpful
Great services and felt welcome and safe
I recently had my bike serviced and was very pleased that it was able to be done in the same day at no extra cost. I felt the £50 fee was reasonable, and that I knew it was being checked by professional staff who would be thorough.
On collecting my bike the staff were friendly and helpful, explaining what had been done, all in a safe environment.
Having ridden my bike since, I can notice the difference in how it feels and appreciate the importance of having it serviced regularly.
Great friendly staff, and a good variety of products
I appreciate your technical support and friendly service
Top class service , been in twice now both times were brilliant , Great shop Great staff youve got a good Team
Name removed
Excellent customer service
Great products and plenty of stock ... Alex the salesman is full of knowledge and he goes the extra mile to make sure everything is correct for what I needed . Considering I never leave reviews the only reason I have this time is I want people to know how good big bear bikes are . Great stock ,brilliant staff whats not to like ?
Amazing staff, never had a bad experience at Big Bear Bikes. I’ve had several bike from them now and would recommend them to anyone
Service was fantastic, will recommend to everyone
Thank you so much
Great service and yet again very friendly.
Thanks Bobby
Very helpful staff up to date products discounts were applied on big purchase
Everything
Good and helpful
I wouldn’t go anywhere else
Very helpful assistant, quality product that I'm confident will do the job. Good guarantee
Alex was (again) very informative and helpful as usual.
Quality products and a good service back up
The staff are very informative and have a good knowledge of their bikes, set up, sizing and other equipment.
Good service from all keep it up
As always, good value and service.
Friendly, knowledgeable staff.
Easy friendly service had a perfect bike for my little girl
I’ve purchased a new bike with a few extras. Good advice given about the size of bike suitable for me! It fits perfectly! Everything I needed .....lights, helmet, pannier, high vis jacket all provided in a quiet ‘no fuss’ way! I can take the bike back in 6 weeks for a ‘check-up’! Very efficient and professional. Covid safe.
It’s local as well and parking is very easy!
Hi guys love the shop in Pickering. Everyone's so helpful and will help you make good choices .they know all about the products that they sell love them all
Always friendly, honest and helpful.
Quick response and dispatch of my order
Always helpful no matter how big the job & offer great advice for future work
I asked questions, got advice and went ahead with a purchase.👍😀
Good products
Good service
Friendly staff
Interest free purchase on bike
Large amount of accessories
Very friendly, knowledgeable staff with lots of patience who are not trying to rush you into making decisions. Good to have the opportunity to test ride bikes for size and comfort.