Customer Testimonials
Friendly helpful staff
GREAT SERVICE AND VERY HELPFULL
Very friendly staff #alex
Amazing customer service who seemed to put the customer 1st.
Not pushy at all to try and sell.
Honest and looking out for my needs
I bought an e bike from them in May. The advice they gave me at purchase and first service was professional and gave me confidence in my purchase. I am delighted with my bike.
Good products backed up with first class service
Very helpful and friendly staff.
Fantastic products and extremely knowledgeable staff make for the ideal place to visit for all cycling needs.
Good quality product and very helpful staff
Excellent service, very helpful and pleasant to deal with
They stand by a couple of brands as they trust them and can promote their good products.
First class service, knowledgeable staff.
Service was very good. Products very expensive . Also staff very helpful
Quality products and helpful staff, a gem of a bike shop.
Always helpful and a great array of stock
Alex is always very helpful. I purchased a voucher for my husband for Christmas. We will been in soon to select his bike!!
Great service (as always). Always happy to offer impartial advice I know I can trust. This has to be one of the UKs best bike shops.
Excellent service from Mark and the service team.
Thanks
Knowledgeable and friendly staff.
Great service great bike great shop 👍
Very helpful and informative about the numerous questions i had.
Such a friendly service
Lovely helpful staff Thank you
Great range of quality bikes and kit displayed in a great bike shop environment. Shop team are friendly and knowledgeable about their products. Easy parking at rear of shop.
My whole experience at BBB couldn't have been better, from the initial discussion about the most suitable bike for me, considering my age and physical ability, to deciding for what turned out to be the best bike I've ever owned, for me I would recommend BBB without hesitation.
Your guys are very helpful all round
Thanks
Very helpful, polite and considerate. Thank very much I’m delighted 😁👍
Great service excellent quality product
Up to now I have bought three bikes from Big Bear Bikes and on each occasion I have received excellent service both in the buying process and in the after sale service. I have recently bought a Trek Marlin 6 for my grandson for Cristmas and due to the shortage of bikes at this time they managed to get me fixed up and it arrived well in time for Christmas. The product they sell are of high quality but at a reasonable price ,I wont hesitate in using them in the future and would gladly recommend them to friends.
Friendly, informative, patient staff! well apart from 1 lady who was very rude regarding covid restrictions.
Apart from her, all good!!
Good range of products and friendly, helpful staff.