based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great support service last evening!
The inventory is curated in a way that narrows the wide range of options available, and that is helpful. And staff members share personal experience with the items, like the balaclava that I bought yesterday.
Very friendly and professional service.
Always love you guys. Best customer service for a bike shop in NYC!!! Also, since you guys are Trek dealers, there isn't a lot of choice, so you are definitely tops for that!
Knowledgeable staff who take the time to help a customer solve problems.
Great customer service!
The people who work there are terrific. Efficient, nice, knowledgeable and never impatient about explaining technical issues more than once.
Great products, reasonable price and an exceptional customer service.
The staff at Bicycle Habitat treat costumers with respect. No matter what type of questions
The staff being asked. The part that I also like, is that they are honest about their product.
They don't put the pressure on you.
The owner Tony is the best.
I wish other business would treat their costumers with respect.
Your customer service is on point.
The salesman that helped me out (don't remember name) was extremely helpful and informative. He was looking out for my best interests in regards to the products and techniques he was recommending me.
good service and knowledgeable
Quick and efficient
Professional Team. Good service.
Personable, not condescending customer service.
Affordable prices. Quality work.
They are very nice and helpful!
Everyone I spoke to — from Libby over email to Vincent and Michael when I picked up my new bike — were so nice and thorough in explaining everything. I really appreciated it and it made me feel great about my purchase!
Eduardo was absolutely wonderful! He understood exactly what we were looking for and although we came in thinking a specific bicycle would be perfect, he truly helped to find the perfect one for us! We so appreciated every bit of his thoughtful care! He set us up perfectly with everything we needed for a safe, awesome ride.
Thanks so much Eduardo!!
Friendly, done great job!
Bicycle Habitat Chelsea has Excellent Customer service and great products for bikes at reasonable prices.
I enjoy shopping and getting work done on my bike at this store.
Staff went above and beyond to help me when my bike turned out to have more serious problems than I thought I had! I've come to Bicycle Habitat in the past and have always had excellent service and quality goods. I will definitely be coming back.
I went there to get a bike break fixed, the staff said they don't have the parts I need but he will order them and call me when it is ready. My credit card was charged and they never called me back. I went to the shop a few times and no one seems to know what is going. In any case, lesson learned. Never again.
Everything. You reflect a great business model. Wish you'd do a little more explaining and answer your email!
great knowledge and truly friendly staff — other bike shops are only half as nice!
Service was great but IMO the price was too expensive for a tune up.
Excellent service. Rapid turnaround on a work order. Excellent communication and follow-up by staff.
Quality and speed!!
customer friendly. fast and efficient.
The employees were beyond helpful, and they were kind and welcoming
You have done some things very well and some things not so well.