based on 2808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Extremely friendly helpful skilled staff, and super efficient service! Thanks, you guys are THE BEST!
I have been a bicycle habitat customer since 1995.
For years Hal was the only person who ever touched my bike.
He and Charlie transformed cycling in NY and supported TA to become what it is.
Yesterday I spent $344 on a tune up, new cassette and chain.
and still have salt marks and crud on my frame, back light and seat. Really?!
It makes me wonder what was done.
I love this place. Sad to have remorse about something that should make you so very happy.
Reliable, knowledgeable and friendly staff. Getting a bike box packing lesson from Miike was the best and relieved my anxiety over this task more than any DIY YouTube video ever could. Installing impossibly tight Schwalbe tires with no advance appointment needed was also a great stress reliever.
Looking forward to the day when we can enter the store like the good old days.
Courteous and knowledgeable.
Team was super helpful in making sure we felt comfortable with our choices. Bikes can be intimidating for beginners, your team made sure we were comfortable and never felt pushy or impatient. We ended up buying my wife a a different bike than originally expected all because your team made sure she felt confident and safe. Generally great experience. Thanks.
Love the kids bike trade up program
Victor and another dude I forgot the name were very courteous while I was trying to explain the issues in my bicycle and the service was done super fast. 10/10 experience, definitely will come back recommend. My favorite bike shop!
Very helpful staff
Service quality was great!
Bicycle sale was quick and easy. Justine Valle let me test ride all my options even after the store closed and I had the bike set up and rode it out that night.
Excellent customer service
quality work from friendly folks
Great and friendly service
I bring you a filthy workout bike for a tuneup and you give me back a bicycle that looks brand new and works perfectly at a reasonable price.
Quick, cheap, easy, and well fixed! Thank you
Smart, professional, fast.
Excellent customer service, excellent quality of services/repairs.
Helpful, fast service, polite and knowledgeable salespeople and mechanics
Professional and simple
Super friendly, and very quick service!
Libby was patient, thorough, and kind . . . and then the service team did a great job. Many thanks to all, First name removed
Solid mechanics. Decent straightforward people.
Fast professional service. I love my bike!
good service.
helped me find the right seat in my price range and employees are always kind and helpful. Long lasting products and convenient location too! Thanks so much!
The whole experience was nice. Especially Josh’s professional help.
Fantastic staff, especially the woman in front (Sunday Feb 27)
always a great job!
Fantastic customer service. Mike and Charlie! The best. Was great chatting and got lots of info for future bike projects.
Well informed and friendly staff.