based on 3052 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the best bike shop, in my personal experience, in Brooklyn, bar none. It's not so much the quality of the service, as it is the professionalism of the staff. It's great to have a well- stocked bike shop with a crew that runs like a well-oiled machine, that know their stuff. No attitude, condescension, or being judgmental about your bike or your bike knowledge by their mechanics or sales staff, as with a lot of other local bike shops. Thanks and keep up the good work.
The process of purchasing my bike was very easy. The staff was very nice and informative!
The service I got today was tops! Products I purchased are exactly what I wanted. Thanks to everyone from the service department to the sales department- and thanks Taylor for your product suggestions when I didn’t know exactly what I needed. Great shop and great staff!
Very relaxed atmosphere.
The shop has a wide array of bikes and equipment and the staff is really knowledgeable
Friendly, attentive and helpful staff. Very efficient in helping me.
Have a better selection of bicycle accessories.
friendly
Unresponsive to emails and phone calls. Staff that do not communicate well, don't want to listen to negative customer feedback, and won't ask for managers to listen to feedback, so feedback is just ignored.
Quick professional service.
Fast and professional.
Very efficient work and on time.
I'm very happy with my Trek Domane AL 5. It's the perfect choice for my need. Justine was very kind. I can't wait to be back in two week for first tuning
Super accommodating!! Ariel was the best.
Friendly and helpful!
Let me know how much the total will be if it varies from what I was told when I brought the bike in. A phone call would’ve been appropriate.
I didn’t get the emails until after I’d already picked up the bike and worked out the payment.
Very helpful staff
Matt is Great & very helpful & also the rest of the staff.
I thought I needed a seat ends up I just needed to have it adjusted.
Will be returning again for future purchases.
After leaving your shop the second time the belt on my belt drive came loose and sputtered causing the belt to shred.
So I paid $80+ to have a new axle rod put on + $50 with shipping for a new belt + pay someone additional to install the belt that is more familiar with this belt system.
The sales people are really knowledgable, helpful and nice
Izzy and Michael were very helpful with getting me fit on the bike, and helped me get the bike prepped to hit the road right away. The mechanics were quick with their work and overall it was a great experience.
I ordered my bike on a Thursday, and it was ready to pick up by Saturday. The employees who I spoke with in the store were knowledgeable, enthusiastic, and helpful! They made sure I was ready to ride my bike right out of store. I would highly recommend Bicycle Habitat to anyone buying a new bike!
Fast, and the mechanics do a great job and the sales staff is informative and very helpful.
Libby is wonderful and incredibly skilled. She finds solutions for problems on the spot, she is patient and a very good listener. It's a pleasure to witness someone who is so good at what they are doing. The mechanic who worked on my bike was Mike. The bike feels like a brand new one right now, so Mike did a great job. I could not be happier with the service Bicycle Habitat offers.
The folks that work here are genuine and transparent in answering questions.
Service in the store is always friendly and the people knowledgeable.
Great service
It's so good to be able to walk into the store and talk to the wonderful people. I had a ton of questions and he answered them all with thoughtfulness.
Courteous and quick customer service…thanks!
Well I like the bikes also that you were the only ones who had my size. The customer service was awesome. They got my bike in my car. The knowledge was on point. Will definitely recommend to anyone