based on 3232 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly And thoughtful
You guys are the very best.
Attentive expert service from two different employees (dropping it off and picking it up). Answered all my questions. Happy to show me other options in bikes. In structure about my own bike when I picked it up after servicing. It was kind of a mess and now it rides like a dream.
Amazing staff
Knowledgeable, helpful, unpretentious, great service
Very friendly and rapid service. Took less to put bicycle together than other bicycles shops.
Everyone was extremely helpful and kind
I appreciated the clear and timely communication throughout the process of getting my bike set up. I am flying in for the NYC Triathlon and had my bike shipped across the country to the Vanderbilt location and never felt unsure about how my bike was being treated. Thank you Bicycle Habitat!
Great products and amazing service.
Those who fixed me the bike 🚴🏾♀️ very good work ... but the one who attended me very bad attitude
Attentive, responsive, knowledgeable and fast!
Great tune up and repair services. My go to LBS for keeping my machine running!
Excellent!!
Helpful and communicative. Kind demeanor of salesperson.
Knowledgeable friendly service
The shop offers a large variety of bicycles and biking equipment.
The staff is genuinely friendly, knowledgeable and professional.
Terrible handling of the line outside. Kept giving confusing and conflicting messages. Did work on my bike without quoting me a price first. 90 minutes for Five minutes of work and not much was even done. It can’t be this hard to more clearly manage a line guys.
very friendly, patient & knowledgeable staff
Alicia was awesome! I knew nothing about bikes when I came in and she took the time and helped me find the perfect one. Thanks!
Quick, friendly, easily described what adjustments were made.
Service is professional, competent, thorough. Sales people are friendly and make knowledgeable suggestions.
Love the whole staff. Great job!
Great service as always!
Had a great experience. Swapped 2 children's bikes (originally purchased at your Park Slope location) for bigger ones. It was nice to get a fair credit for both bikes!
The people were truly knowledgeable and helpful. As an additional bonus, they were quite encouraging and welcoming
Always polite and helpful. Favorite bike store in the world
so efficient and friendly!
Michael was super knowledgable and so helpful! Thanks for the great customer service!
I know from research (primarily internet research but other bicyclists too) that the products are top of the line. I tell staff what I think is, are the problems but I know from experience they will check to see if I missed something. Or tell me I really don't need what I think I need. I ain't rich. They always give me options. I like the way they communicate. No frackin' sale pitches or being pitched to. I hate sale pitches. I get to know trends. TURNAROUND IS FAST. I could go on. My 15-year-old Trek still zooooms.
Great customer services