based on 4822 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Masks, masks, masks! We're still very much in a pandemic - protect your employees, protect your customers. Otherwise, love y'all, you're wonderful.
Friendly staff
Be a little more thorough when a problem with a bicycle is said to have a problem
Awesome service! Came in to fix a flat back tire on my e-bike. Usually I have no luck at local bike shops because my e-bike is an older model and a bit complicated; these guys got me fixed up quick! Thanks so much
It was a very easy, educational process to purchase the right bike for me.
Honest and fast service
Jake was great. Explained everything and we went through several options. I really appreciated his advice and guidance.
And I love my new bike!
Warm and friendly customer service!
Excellent customer service. Victor was very knowledgeable and helpful.
Always try to help me find a good deal.
Damaged my brake hoods during a handlebar swap, new tape also a little torn.
My bicycle was repaired and ready for me the following day, quicker than anticipated. BH also explained in detail what was replaced, why it had to be replaced and even gave me the parts that were removed. BH also cleaned the entire bike before releasing it to me. However, I was a little blown away by the overall cost. If this can somehow be improved, it would be a major plus.
excellent
You did what you said you’d do
Great people experience in there craft 100%
Good customer service
Great advice and good work, slightly overpriced.
Very response and super helpful
Very friendly and sincere.
Convenient to home, friendly and knowledgeable staff
They’re very knowledgeable and very helpful. Never feel rushed by them, even for the simplest things. Adam was very helpful, explaining the details of an e bike
The website and the store work well together. You can see what’s available or pick it up. Staff is really nice and seems to enjoy their jobs.
I love this store!!
Tim was very helpful and professional
Eric was the best!
The person who helped me was very knowledgeable and easy to ask questions. The service work was done in 1 day and very happy with the results and upgrade.
The service and knowledge of the technicians is superb!
i always get great service from great people on a great bike that i bought there!
Victor was very plesent and knolegebel as usual !!!
Good job!!
Many thanks
Ami Maya
Very helpful and knowledgeable staff. They helped me choose the best bike for my son—and it wasn’t the most expensive one. It was just the best fit. Even for the add-ons, nobody tried to sell anything more than we needed (a bell, a kickstand and a helmet). My kid left the store loving the bike, and I did too.