based on 2986 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Both bikes I brought in had to be brought back a second time. First bike went from no problems at all to the worse condition it has been in since I’ve owned it - after the ‘tuneup’. It was eventually fixed after extra charges to me…something that should not have been missed after $250 of work. Second bike, after being looked at a second time, still has the same problem from when I left after the original tuneup. Not sure I will bring it back in a third time as it seems an issue too difficult to fix for the mechanics (new chain not shifting into smallest chainring on the crankset). Overall not impressed with the service. Since my former LBS no longer does maintenance I thought BH would be a great option…was sadly wrong.
Very easy and smooth quick service.
The repair staff is awesome, but the in-store staff can sometimes be a bit standoffish and haughty. As an avid cyclist it pains me to see cycling shops reinforce the negative stereotype that cycling shops are snooty or require a lot of knowledge to visit, especially because I think the staff genuinely means well.
Really friendly service. Personal. Smart. Izzy was really on top of everything and helpful!
Great service and very knowledgeable staff
Adam and Mike are brilliant as always. Super friendly and honest, it’s so good to have a great local bike shop run by great people!
Excellent customer service. My salesperson took the time to take me on a test ride and answered every single question I had. He also thoroughly explained the pros and cons of various accessory items. Very happy with my bike purchase!
Victor was very helpful, and a great person to work with. Thank you.
Always friendly and quick service. No attitude.
Knowledgeable, friendly, treat customers well
Expert, caring, and fast service and advice!
I like everything and everyone there. I wish it cost less but I am a very satisfied customer.
Friendly, fast, affordable. The guy with the mohawk/mullet at your park slope location was awesome.
Great service, great people, feels like home.
The people are friendly, professional, helpful!!!! Thank you! keep up the excellent service!
Y’all are alight I guess
I purchased an Fx3 online and had it sent to you guys to deliver it to me. Brian, the technician who set up my bike was friendly and helpful. I’ve never set foot in the shop yet but I certainly will in the near future. I hear good things on other reviews and I can already tell why.
Thanks.
Excellent tune up. No pressure to buy more than needed. Fast service.
Amazing customer service! Matt is top notch. So nice and knowledgeable -I’ve already told a handful of my buddies to switch bike shops and go see Matt
Prompt, efficient, high quality, and friendly. Just what I want from my neighborhood bike shop!
The BH on Vanderbilt Ave is always friendly, fast, courteous, professional and experts at fixing any bike job - big or small.
Victor was especially helpful when it came to fitting me for a new bike seat. He was super thorough and kind throughout the entire process. It was such a breeze!
Fast reliable service
Staff is polite and very knowledgeable and helpful with bikes!!!
Mechanic was top notch
Thorough service that really cared about fixing my issue quickly and conveniently!
Everything about this place that’s the reason why I keep coming back always been a pleasure service is perfect
The mechanic is great. Friendly, efficient & fair. Other staff was very helpful. Even though it was a very busy Sunday, they acknowledged and greeted each customer as they came in.
I took the bike to the shop on Vanderbilt because my back tire kept deflating. The person who did intake took over 40 minutes to diagnosis the tire needed replacing and to print an invoice. Better coordination between the shop mechs and the sales department would go a long way to streamline that process. Especially since I saw someone sitting behind the register the whole time on their phone.
I was charged $5 for putting the bike on the stand and some other part of the invoice. All in it was going to cost me $74 to replace a bike tire and tube with service. I agreed to it thinking having the shop do the service would ensure I didn't somehow mess up the new tire.
I was told the part would be ordered and I would be notified by a sales manager of estimated time arrival. I received no communication until the part arrived and I was notified I would be charged for not picking it up. That was so frustrating as I had no ability to plan for that service and had to squeeze it in around picking up my kids from camp to avoid fees. This felt like a huge miss as I got the impression that the shop only cared about its ability to turn over service not take care of its customers.
When I took the bike to the shop to repair the tire it took over 5 minutes to get someone to greet me even though I was the only one outside the shop waiting for service. Once a mech did arrive they took the bike without any conversation and handed it back to me without any follow up. It felt so cold and transactional. There wasn't even a confirmation of what was done while in the shop. I wasn't offered to keep the previous tube, which was new and intact. I wasn't even told to have a good day.
For $78 I could have bought two of the tires online and done the service myself. Given the service provided I feel like that is just as well in the future.
Quick turnaround on repair