based on 3053 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love your store. When I originally came in, the mechanic who looked at my bike said I needed a new large chainring but you didn't have any but he would order one for me. They installed the SMALL chainring, which was not the one I needed. I had to buy the chainring I needed AGAIN.
Amazing staff and service ✨✨✨✨✨❣️❣️❣️
Everyone there was helpful, gracious and nice. ALSO very knowledgeable!
The young lady that sold me the bike was utterly amazing. Great advice, great service.
Friendly, knowledgeable staff who make you feel welcome and excited to share their love of bicycles.
I came to your store because of the wonderful customer service I heard. The biggest complaint is that wasnt good service. When picking up the bike, it required me to come multiple times. I tried to email to try to figure out when is the best time to get the bike... No response. It makes me believe that no one is checking or maybe understaffed are just overwhelmed. It's funny the process of receiving payment is not a priority.
Finally I was excited about getting my bike to find out I couldn't shift into First gear and there no one inflated the air on my front tire.
I'm willing to bet I won't get a response... It will just prove my point
The store carries a range of products which is fantastic. But what our family loves most about BH-Bklyn is the service. Danny (I think that’s his name!) has helped our family for 4 years and has offered a wealth of knowledge, experience, humor and accommodation that just keeps us coming back.
The guy who helped me find what I needed was helpful, but I got the sense like he wasn’t into helping me! Maybe he was having a bad day.
Great service super customer responsive. Why is shop still closed / limited to walk in traffic. Covid is over.
Great customer service. Even though I misread the sign twice because of my own stupidity. Employees were really nice to point me in the right direction. They fixed my kids bike within hours of dropping it off. Highly recommend!
I had a broken piece on my bike mid ride and came in to get it fixed. It was just a simple replacement so the mechanic only charged me for the part. It was fast and honest. I was back on my ride so quick.
Consistently helpful and quick service!
Ordered bike online, very easy and quick process. Took a few days for the workers to build the bike, very quick to build the bike. Way pick up and workers were very nice.
Everything
The staff is friendly, knowledgeable and the service is fast and of excellent quality.
Very informative and efficient
The staff are always very kind and informative. Plus it's great having you so close to my work / on the same block just in case I have any same-day bike drama! Whenever I need a new bike, it'll be purchased from BH! Thank you all for your help and your smiles!
very knowledgeable
I received a tune-up and when they replaced the brake cable, they made it really tight & it still didn't fix the problem of the brakes feeling like they were not working totally (eg it takes a long time to stop), which I mentioned to the tech when i dropped the bike off. The tune-up is expensive, but i would be willing to pay this much money if it felt like it addressed the problem.
Bicycle habitat is great! It's the only place I bring my bike if I can help it!
The representative that took care of my sale was very knowledgeable, Mike gave me a very detailed rundown on my bike components, what to do and what not to do. Helped adjust the seat for my height, helped me get the right helmet and helped put the bike on my bike rack on the car. I am pleased with my purchase and professionalism and courtesy that was offered to me. I have zero complaints, but two thumbs up!
Every person I spoke to at the shop was helpful and knowledgeable. I love my new bike!
Went there for a seasonal tune up and some basic repairs. We waited less than 5 min to be helped and then the bike was fixed while we waited and very affordable!
Salesperson was very knowledgeable and helpful. Made a mistake on the price and the owner honored the lower price.
Fast service even during busy hours. Experienced riders always willing to share information and recommendations. I commute into the city from New Jersey because of high quality service.
Everything! You go out of your way to make sure the job is done right. You put things in everyday speak so the novice is not confused. You do what you say you’re going to do, and more. Bravo! Other service businesses should emulate you.
I loved that I was able to drop it off and pick it up the next day. And the service person was super upfront and friendly. And it was as exactly the price you said
just solid all around. you guys care, you think about things, you don't spout nonsense. an exemplary company that deserves nothing but positive vibes.
Order to pick up in the store and 1 month after my order still not ready
The staff were very helpful in providing guidance and suggestions about the bikes. They were also welcoming and kind.