based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brought my ‘84 Bianchi road bike in for a tune up, got an honest assessment of the bike, no up sell, work done on time, no surprises when I picked it up, and the staff couldn’t have been nicer. Have ridden it twice on my trainer because the weather stinks and it’s perfect. Made a commitment to myself to bring it for service regularly.
Friendly, professional work. Great shop.
I like that the staff took the time to listen to my needs and match them with a product that was completely appropriate to my stated needs and stated price range. They also prioritized my safety and that of my infant son's which makes them a business in its own top notch class!
quick smooth
High quality products and friendly professional service. Mike in sales and Mike in repairs are both top notch!
It's unfortunately fairly simple. Even though I've bought two bikes from you and have had generally good service experience, I would be hard pressed to recommend anyone go to your shop.
Your 5th Ave store base become a fortress with confused, frustrated customers waiting in front asking what line they should be in or if they can go inside. I saw three people give up and walk away.
Sure, I remember May 2020 but haven't we all figured out a way to run a safe retail environment? I'm sure visitors would be happy to wear a mask or prove vaccination status. I've been to plenty of places where that's still the case. But wait outside? Really?
And why on earth does your 5th Ave store have to be closed on Tuesday, when none of your others are? Please, don't answer. It offers yet another barrier to your castle.
As it is, I waited for 25 minutes outside just to request a simple repair. This was my second visit because I came on a Tuesday BTW. The mechanics were totally fine and I don't blame them for the absurd difficulties you've asked your customers to endure.
Great produces and service. Fair prices.
Very helpful with bike purchase, not pushy and easy going. Will definitely recommend to friends!
Service is excellent!
Totally friendly, professional, competent, timely, and reasonably priced. I live in Brooklyn, but I will recommend my Manhattan friends travel to visit your shop.
Matt was incredibly helpful with my purchase and made my experience so easy. Would recommend Bicycle Habitat over and over again!
Fast, good service both in the store and in the repair line. Y'all continue to be my go-to shop in the area.
Did a great job with tune-up
Fabulous ! I’m every way
5BBT 2022 draw lots of cyclists to participate the iconic event over 32K ppl. I am very grateful for the best bike rental to enjoy the 5BBT ride. Will do again
Izzy, who helped me pick a bike seat, was great!! Told me not to worry about returning it if it didn't fit right and installed it for free. Lovely time here.
I rented a bicycle and I know you aren't in the business of renting bicycles but I had to beg for a water bottle cage, there was no spare tire or tire changing equipment on the bike which in not appropriate. I had to buy a tube which I returned without getting refunded because I couldn’t carry the box. The bike I rented was extra small yet the handlebars could not have been any wider and the tires were 52’s. When I arranged for the bike I asked for a road bike because I arrived5 days before the 5BBT to tour the area yet I was given the least road friendly bike and there were no negotiations to make the bike fit me better.
When I have paid to rent a bike in the past, the shop has always been willing to make adjustments to get it to fit me more comfortably and that was not an option here.
While I appreciate you carrying rentals for the week of the 5BBT, we paid good money for them and should have been treated better by your bike shop employees.
friendly, good bike rental
Honestly I am simultaneously terrified of and bummed out by bike shops and bike experts and the whole culture typically but this shop isn’t like that! Izzy took good care of me and I’m really pleased with what I bought.
GREAT service, helpful and knowledgeable
Ability to speak with mechanic about my bike. He took time to show me areas of concern on my bike
Customer service was awesome. The mechanic explain in detail everything he did on my bike. The staff were also very friendly and helpful
Great support from Eric! He gave helpful suggestions, directed me to where to get the part I needed, and got the repair done same-day. Thank you!
The lines are so long. Additionally, I would’ve loved to be able to walk around the store as opposed to waiting outside to see bicycles and accessories.
Nicholas was AMAZING! Super friendly, informative, and was never tired of answering questions. He made sure I was well informed about my options and the differences between the bikes I was considering. He found the perfect bike for my needs. Keep him around - he is surely an invaluable asset to this company.
Thanks!
Excellent service. Matt and Aaron explained everything expertly, and were super helpful and patient with all my questions
Justine is great. Helpful, nice, gives good guidance and helped us through the decision making process in buying a bicycle for the first time. Can't give high enough praise.
Great service and staff was very helpful
John was great
Very knowledgeable and most importantly,
a real gentleman.
Can’t thank you enough for making our experience a memorable one.
Will recommend to all my friends and family.
Let people walk in soon as I enter the store I was approached like I was a gazelle to a herd of lions it was very uncomfortable feeling