based on 3088 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for sprucing up my decade-plus year old bike. Much better. thanks.
Friendly staff!
AMAZING staff! Especially Matt!
Great service and professional expertise every time!
Fast, friendly and knowledgeable mechanics and staff.
The mechanics and staff are super helpful and friendly and also a great resource, for improving bike and riding performance. Mike P. is the man
Friendly and professional service
Great service and good recommendations for novice riders. Made me aware of many important things that only come after with experience.
Victor is very helpful 10/10 :) give him a raise
Fast easy and reliable thank you!
Overall, really great service! Just two things: 1) I was unable to leave my bike, so I had to wait around. 2) The price was pretty high for service and a tire (even though it was a higher end tire).
Great service. Expertise, care & kindness
Sales guidance and bike trial
Everyone was super nice, the system for waiting and service was very organized, and our bikes were fixed on the spot. Great experience will be back.
Very few bikes of the right size built in stock (none at 24” and only one at 26”). Salesperson did not seem that knowledgeable about the bikes or the store’s offerings. Said he would call a different store to see what they had but he was never able to get through to them.
Rick the chief salesman knows his stuff and the bikes, wasted no time fitting me on a large frame and wheels with the right seat post height for me. I'm cycling like a pro now.
The customer service. Employees are helpful & friendly.
Great service and friendly people!
Excellent
There kind, attentive, and helpful with all my silly questions.
Mechanics and Sales representatives are well informed on the products sold in the store.
Matt ,was great great ..thanks ..I’m happy rider …billymarks
Knowledgeable staff, patient and takes the time to answer questions.
I love that the staff members take their time to explain everything in detail to a new bike buyer. I loved being able to test ride several bikes before making a definite decision and not feeling pressured to buying anything.
Selection, quick service (except when I brought like in :), didn’t try and push extra service or higher priced equipment.
Personal attention. Over the years you have come to know me and my bike. The staff was very sympathetic and helpful when my beloved bike was stolen
Your employee Tay is very knowledgeable and easy to talk to. Give him a raise.
Ari was amazing - pleasant, knowledgeable, and greatly helped in getting my new Trek bike. Thank you Ari
Great service, thank you
Great service and super helpful! Overall very recommended!