What our customers think of us!

Friendly attentive staff.

Everyone who works there is very knowledgeable
and patient

Rick was excellent when I was purchasing my bike. He was super kind and helpful! Because am short, he said I would test ride the bike and they would adjust the seat for me when I picked it up. I went to pickup the bike on Thursday (5/26) and the employees working were not helpful. I was mostly ignored, or they spoke about to each other but not directly to me. I waited for a long time - which is fine - except that nobody told me they would be with me in a minute, etc. When they gave me the bike they did not adjust the seat or let me test drive it - the seat was at the highest setting. I was planning on purchasing accessories for the bike while I was there but couldn't get anyone to help me. Very disappointing experience, I will be going elsewhere for service and to purchase accessories. But please do let Rick know he was lovely.

I had a flat with my electric cargo bike. The person helping me said I may need a tire and I trusted him to make the call. He could have put a tire on and I wouldn’t have questioned it, but he eventually didn’t think it was necessary. I thought was great.

fast! and not trying to sell me unwanted services or stuff- rather it's me asking if it need x y or z repaired or fixed!

Staff is always friendly and helpful and I get in and out with what I need for my bike every time.

Excellent customer service!

The people there went out of their way to make sure the bike was right for me.

great staff. Pricing is fair

First time going to the store and I'm already making it my go to store for all my bike needs.
Excelente service

Great services and products

After the tune up it rides like it’s brand new.

Quick and explained everything well

thanks for fixing my bike - yall did a great job and it was unexpectedly fast!

I like the friendly knowledgeable personnel!
Also. the reasonable prices and fast and quality service.

wonderful service

good info when you get in there if you know nothing about bikes they’ll help you. Best bike experience Best buying experience I’ve had thus far!

Izzy was incredible. I wouldn’t have bought this bike if it weren’t for their kindness and willingness to answer all my questions. I’ll definitely send my friends to Habitat thanks to their help.

Thanks for offering free air outside.

Expert knowledge and great customer care - especially from Izzy!!

The woman who helped us (did not get her name) was extremely patient and helpful.

Great friendly service. Great prices. Highly recommend.

Convenient

Great service, thanks

lower prices a bit

Libby was extremely knowledgeable and patient with me while I made my first bike purchase. I honestly didn't plan on buying a bike that day, but Libby made it so easy to find the right bike and accessories for me. I will be sending all of my friends to Bicycle Habitat.

I had an excellent discussion with Matt about my bicycle. He was incredibly informative, knowledgeable, and willing to answer all of my questions. Then, not to be out down, when I went to pick up my bicycle from a full tune up, Antonio was willing to answer questions about exactly what work was done on my bike. When I rode my 2017 CAAD12 105 home it felt like a new bike. Thank you for the great service!

1) You can’t have a sign asking people to wear masks and your worker wears one on their chin.
2) Your workers were extremely unhelpful, very disengaged, and overall unpleasant. One of them was on their phone texting while I was asking them for help. The other appeared to be high.

Make things right by hiring better staff.

Friendly, knowledgeable staff. Great service.

Bike always fells like new after a fast basic tune up