based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This week they changed flat tire: replaced inner tube and rim tape. I walked bike the very short distance home. I did not ride it. Next day the tire was flat again.
Same thing happened last summer!
The system at BH is not good for diagnosing deeper issues. They get work in and spit it out. The result being customers have to make repeated trips back.
I was going to Dixon’s but BH is closer so I switched. I will probably start going back to Dixon’s.
Very patient salesperson who worked with me on sizing and pricing of the bicycle as well as locks. I appreciated this as this is the first bike I've ever bought.
Service is fully on point re: attitude, timeliness, price.
And there is an ice cream shop 1/2 a block away.
Who could ask for anything more?
Salesperson sold me a helmet that was too big on my kid and then when I expressed doubt got condescending and brushed me off. Honestly I rated too low it wasn’t a 2 but I’m freaked out having a poorly sized helmet for my kid. Another staff person was lovely and helped me pick a multi tool.
Best service in Brooklyn:) although I miss the interior of the shop :) hope you open it soon!
Was happy to be able to drop off my rim and get a call when the tire was repaired. Thanks!
You are a local bike shop. Not many in the area
Folks were really helpful when I had a pretty bad tire and tube puncture. I didn't feel like I was getting hustled and I got exactly what I needed for my riding style
Good customer service
The service was priced fairly and done quickly. I will return for future repairs.
Staff was very helpful and friendly.
Live and breathe bikes
I was looking for a tire pump, and the Sales rep answered all my questions and was very helpful. I've never had bad service any time I've been to Bicycle Habitat. I bought my bike there and will continue to return for any service and accessory needs. Thanks,
Would be nice not to have to wait. Or at least to have benches outside once bikes are taken into the shop.
The salesperson/mechanic was very courteous and helpful in making suggestions to ensure that the bicycle was a proper fit for me. The decorum of the facility was lacking in many respects, but the service provided helped nullify the conditions.
Professional, we care attitude, quick response, you fixed the problem
Each staff member I've interacted with has been knowledgable and doesn't try and upsell anything. Provides options and suggestions.
Great bike shop. Been going there for the past 5 years for my daughters bike needs and have always come through. No pretensions and great advice.
Very professional and courteous staff. Always willing to help. Love this place!
I recommend very attentive professionals,I am very happy with my bicycle.. thanks...
Lots of options, staff helpful and knowledgeable, service guarantee
I ordered a bike in December and never received it. No one told me the bike wouldn’t arrive and no one offered to refund my deposit. I had to physically come into the store for a refund on the deposit.
My bike is riding like new!
quality of servicd, price, speed
Staff is very friendly AND knowledgeable.
Great service and excellent follow up. Fixed the issue
Fast turn around for a tube replacement
I've gotten repairs from the asian mechanic several times now (not sure his name). I've always been happy with his service! Very communicative and always does a good job.
The mechanic was able to help me very quickly and did excellent work, quickly, including identifying some additional issues that needed to be addressed. Very happy with the outcome!
They are good