based on 2840 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, knowledgeable, patient, good quality products!
very prompt service and straight forward. they knew exactly how to solve and explain the issues with the bike.
Bike Habitat is the only shop I trust
Deep knowledge and helpful attitude.
Very helpful, very fast
They treat their customers, the way it should be.
Instead if numbers.
Obviously knowledgeable staff, very patient and kind, excellent selection of accoutrement
Very helpful and thorough.
I am very pleased with the repair work done by your mechanic!
Perfect!! And super friendly.
Very personable, helpful sales staff
Nice place with lots of bikes and accessories. Little more expensive than the average.
Love the customer service. Very friendly. A few spanish speaking guys made me feel very comfortable and were willing to go the extra mile in communication and showing me a few things about bikes. Sneaker enthusiasts and funny vibes throughout as well. Was a fun experience instead of a laborious one.
Staff
Very knowledgeable and friendly and helpful.
Reasonably priced too!
Very good experience - nice staff and I love my bike
Great service. Salespeople listened to my needs and helped me find a perfect new bike. Would strongly recommend.
Friendly, helpful clerks and service people. I go frequently to the shop and even helped a friend buy a bike there.
The sales people were very friendly, knowledgeable, and helpful!
Smart tech crew
Friendly service.
Brian was so knowledgeable and patient! I had my kids with me and a lot to do and he didn’t rush us or pressure us. He knew everything about your products. He also did a tune up to all our bikes. Highly recommend!
-Marjorie
Tim is the man! Will come back again for all my repair needs.
Staff was friendly and seemed purely interested in making sure I got what I needed instead of just selling parts. I went in looking for a bike tune up and wanted them too look at a clicking noise they fixed everything and the bike is so smooth now.
Charging significantly above MSRP for parts, lack of support on warranty, surly mechanics
The people and service at Bicycle Habitat are always top notch. I came in with a flat and was able to be serviced immediately. Lucas worked on my bike, and he was super friendly and knowledgable. I walked my bike 20 mins to BH rather than take it to my local repair shop, and I'll continue to do so. Bicycle Habitat is the absolute best!
The guy who helped me was great. Had a lot of good ideas about my bike. Did a lot for me. Thanks!
Matt
Good and prompt services!
Your employees are incredible! So friendly, helpful, and attentive- went above and beyond to get me set up with my new bike.
In the last 5 years I've bought three bikes and various other gear from this store and have always found the staff to be so helpful and friendly. I ask a lot of pretty basic bike questions and I'm never made to feel like the question is too basic. When I came by to test ride a road bike for the first time I needed a pretty rudimentary tutorial on the handlebars and shifters and never felt like I was asking a dumb question because the sales person was really great. I've been enjoying my new road bike now for a few months and have come back from minor tune ups that have been taken care of quickly by the mechanics. I also really appreciated the email communications to customers about covid safety protocols in the early months of the pandemic. Thank you for offering such wonderful service to the surrounding community!