based on 4757 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Unparalleled customer service and mechanics. These guys know their stuff.
Friendly and efficient. Great shop
Personable staff, excellent service and fair prices !
I had delivery issues and Brianna was a great problem solver!
Pretty decent selection at range of prices. Knowledgeable, friendly staff.
staff and mechs are great.
Friendly, helpful and skilled servicing.
Thanks
I always feel supported when I show up with a bike issue. Impressed with the speed in which the team gets problems resolved.
Right bike, right size, right price.
On the spot bike repairs and super nice people.
Extremely friendly, thoughtful, caring staff. Fast, efficient service.
Very knowledgeable and approachable staff who took the time to help me get a bike for my needs/budget. Good variety of products and decently priced.
The product selection is top tier and so is the customer service.
I’ve never had a bad experience at Bicycle Habitat. They have a super friendly, approachable and knowledgeable staff that genuinely seems to care about getting people out and having fun on their bike regardless of their age or skill level.
They recommended the perfect tires for my bike and I couldn’t be happier.
Great, friendly neighborhood bike shop!
Super helpful, thoughtful and capable. Very reasonably priced, super fast service
I've been coming to Bicycle Habitat in Park Slope for years now and they are always kind and do great work.
Service was very attentive and non-judgmental - all my bicycling needs were taken care of!
People were helpful, friendly and efficient.
Great service, very understanding.
Great people great service!
Knowledgeable staff that isn't pushy about sales. Loved this experience!
The people are knowledgeable, friendly and professional.
Got my repairs done quickly and was charged a really reasonable price for everything. Repair work was really good and got my bike back up and running in no time. Thank you!!
Great Customer Service
The staff were very friendly and helpful. I ordered a Public bike from online and this shop was the partner in putting the bike together. They did a great job! Thank you!
The staff at the Park Slope, Brooklyn store is approachable and incredibly helpful. I knew which Trek bike I was interested in but they still had me look at a few others just to be sure. They asked me questions about different aspects of the bike to be sure I was buying the right bike for me. They didn’t have the size bike I needed in stock so they ordered it for me while I was standing there.
The bike came into the store about a week later and they built it immediately. When I went to pick it up, they made sure I had the seat at the correct height. We discussed accessories and they helped me prioritize (water bottle holder, pin locks for wheels, lock, bell). They added the water bottle holder and pin locks immediately.
I was impressed with the knowledge of the staff and their commitment to customer service.
Izzy is super nice and helpful every time I come around. I get advice for me that isn't about just getting money out of me. Great people!
Phone me before building the bike to ask if I want add-ons — a proper saddle, peddles, grips, fenders etc — not when I come to pick up the bike. As you'd expect, I'm unwilling to wait to have them installed when I'm excited about riding my new bike out of the store.
Very knowledgeable staff, and great service. Definitely the best I've had in NYC, although the price is a bit high.