based on 3181 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Went into the shop on a Sunday, looking for an item, and was told that had to be ordered. I paid for it, and was told it would be 3-5 days before the item would arrive, I assumed that meant it would be shipped to me. When I checked in that next Thursday, (as I had no updates) I was told that that the store doesn't ship to customers, and there was no update on the arrival at the store. That Sunday I went online and ordered the item from another retailer, it was delivered to me on that next Wednesday, the same day the store notified me the item had arrived at the shop. I am pretty sure online shopping is going to be around for a while, and maybe this is something you should be exploring to expand your customer base.
I wanted to get new inner tubes which where fixed. But I also wanted my breaks to be fixed/looked at/replaced (I don’t know) but they are still very noisy and very loose. I am a little disappointed that I paid 77$ for a job half done.
Nothing just keep selling great service
Quick and clear communication. Helpful and friendly staff.
Excellent service , helpful staff !!
Just really good service. Quick, friendly, competent. Zero problems.
The team is so helpful and knowledgeable
You make the process complicated.
Going to a bike shop should be a fun experience.
"Mommy can you buy me the red one. " - Not we will build one if you leave a deposit.
Anytime I have any bicycle needs you are the go to. Thank you.
Izzy and Tim are great
When I went to bicycle habitat, I was not sure what I needed for my bike. The person who helped me asked deliberate questions to understand my pain points and provided the perfect solution. I ended up with a better solution then I went in looking for.
I came in knowing nothing about bikes, I didn’t even know how to ride one. The employees are always patient, kind and knowledgeable.
Very helpful and informative service on helping us find a bike.
Always friendly, knowledgeable, and the staff have your best interest in mind.
All was great!!!! Very helpful
Knowledgeable staff who are open and kind (non judgemental)
Wonderful experience at Bicycle Habitat! Both guys that were there at the store were extremely helpful and friendly! Great attention and very helpful advice about what I was looking for. Very nice conversation and extremely joyful time expended at the store and with those guys. I didn't catch their names (Sorry, I should have). It is very nice when you go for the first time to a store (any place) and you feel welcomed and respected, as you were from the area. Thank you (both guys) for the wonderful experience!
I love the personalized service. Mike, and others, are so clear in explaining what needs to be done and why.
Thank you.
Great customer service
I’ve been a customer for the past 10 years. The shop used to do minor brakes and gears tune ups for free. When I went in need of that, I spoke with the two salespeople first who said that isn’t the policy anymore but if it’s minor there’s won’t be much of a charge. Seeing the sign for a $5 minimum I figured I’d pay something which was fine. But when the mechanic came out and said it would be $69 just for adjustments and lube, that felt disingenuous. I understand if it can’t be free anymore but to make it sound like it wouldn’t be much to charging $69 feels wrong. I won’t be recommending this shop anymore.
I ordered a bike part August 11. It came in October 1. I checked in the store a couple of times and it seemed it hadn’t been order or there was not progress. The last time I went in, which was around the end of September it seemed movement was made because the salesperson said wow you’ve been waiting for awhile. I didn’t need to order the part through the bike store and I did. Since I paid half up front, I waited but I will definitely look around before I order through the store again.
The staff was knowledgeable and extremely helpful.
Staff was friendly. Had the item I needed in stock.
The gloves keep my hands warm
Helpful and attentive mechanics
good and quick service keep up the good work
You were one of the only bike shops to carry the bike and size I was looking for, for almost a year. This is my first Surly bike and the with nearly 100 miles, I’m very happy. The staff were very helpful and allowed me to test the bike out in the nearby park. Would easily recommend them except they are almost 200 miles away.
Jim
They work very well and they do it quickly. When I need to fix my bike there is no other place I want to go. It's my favorite bike shop. Everyone is super friendly and does their job very well. They know about bikes.
Got back to me very quickly when I emailed a request for a quote on some repairs. Repairs were made quickly and at the price that was quoted. It wasn't cheap but it was honest and the bike is running great now!
👍👍👍