based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was amazing, the hospitality was also amazing, you guys have an incredible staff that is very helpful especially when a customer such as I needed to be educated on several items I purchased. In addition the staff was very patient when explaining their products which is a huge plus, comfortability is so important in customer service and your staff was displayed that which I appreciated.
Good service and good prices!
Good communication, honest straight shooters, great repairmen
Friendly quick service
The tech spent lots of time installing and syncing my bike computer with my sensors. He was patient and got the job done. Good job.
Very knowledgeable staff. Steadfast problem solvers. Excellent customer service.
Staff was friendly and fast. Thanks y’all
Way too expensive
Your Salesperson was great !
Loved the entire staff. Thank you! Fixed up my bike and also helped get a toddler one for my daughter with Alejandro. So lovely and patient !
I don't know the name of the young person who helped me but they were amazing! They patiently talked me through all my lock options. I think the only feedback I have is that it's not clear when you arrive that you can enter to purchase gear, or that it's allowed to enter to purchase gear without waiting on line - I initially thought I had to join the repair line. That's all I got! All my experiences here have been positive.
Very friendly and helpful
Friendly Serice
Your staff knows their stock and also listen to the customer. They are not pushy
It was very quick this time.
The team at your shop on Vanderbilt are awesome - both on the sales and service side. Friendly, attentive and the advice we’ve received and the maintenance/repair work on our bikes has been timely and great. Keep up the good work!
Knowledgeable staff, welcoming environment. Good selection of gear
Everyone is so nice and helpful
Convenient, efficient, reasonable.
In the last 5 years I've bought three bikes and various other gear from this store and have always found the staff to be so helpful and friendly. I ask a lot of pretty basic bike questions and I'm never made to feel like the question is too basic. When I came by to test ride a road bike for the first time I needed a pretty rudimentary tutorial on the handlebars and shifters and never felt like I was asking a dumb question because the sales person was really great. I've been enjoying my new road bike now for a few months and have come back from minor tune ups that have been taken care of quickly by the mechanics. I also really appreciated the email communications to customers about covid safety protocols in the early months of the pandemic. Thank you for offering such wonderful service to the surrounding community!
Friendly, knowledgeable, patient, good quality products!
very prompt service and straight forward. they knew exactly how to solve and explain the issues with the bike.
Bike Habitat is the only shop I trust
Deep knowledge and helpful attitude.
Very helpful, very fast
They treat their customers, the way it should be.
Instead if numbers.
Obviously knowledgeable staff, very patient and kind, excellent selection of accoutrement
Very helpful and thorough.
I am very pleased with the repair work done by your mechanic!
Very quick service that addressed my bike's needs. Everything was very straightforward.