based on 3021 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Aaron was great. Helpful, patient, and made sure I got a bike that was right for me. Much thanks!
Friendly, clear explanations
Thank you for your quick service and good communication, as always. The Vanderbilt location is a nice little hole-in-the wall shop, but they are more clean, organized and efficient than many other larger bike shops in NYC.
Helpful, knowledgeable, and fast.
Friendly and well educated staff, great experience overall
Very good customer service. The rep I spoke with was very clear and transparent about cost and how long it would take. It's my second time shopping here and both experiences have been fantastic.
Great experience. Drove 2 hrs and hey set my girlfriend up perfectly! She is very happy!
Friendly helpful staff
You guys were great! You managed to make time for me even though it was super busy and I really appreciate it. Bike runs much better now. Thanks!
A lot of options to choose from. Matt was willing to answer and explain things patiently and clearly.
So far so good.
Staff were friendly and helpful and welcoming to a less experienced cyclist! They helped me find the right bike that fit well and matches my ability. Easygoing and good-natured place! Will go back for tune-ups and whatever gear I need in the future.
The employees were kind, knowledgeable and helpful.
I got great advice and help. Fast and reasonably priced. Staff was personable and thoughtful.
Great service, I can find all the products I need for my bike and accesories!
Tim Lee serviced my bike. He was very friendly and knowledgeable. Fixed my bike quickly and seems like a quality job.
Terrific staff extremely knowledgeable . They spent so much time making sure that my bike was sized properly for me . I highly recommend both the service they give and the bikes they sell . I love my new bike !
Service is always very quick and painless and reasonably priced.
Customer friendly and knowledgeable
from a long time customer:
you are the best in
service
quality of parts
repairs
tune up
personal assistance
flexibility
flat out friendliness and kindness
I love the always very helpful and friendly staff !
Vast array of product. Good service. Great bike selection!
Super knowledgeable but pricy
I didn’t buy my bike there but I’m pleased with the other products that I have purchased. The service is excellent. Easy to get in for repairs. Trustworthy technicians.
Mike was incredibly helpful from the first contact to the following day when i decided on making the purchase.
Honest and helpful mechanics and staff
Customer service in repair shop is terrific as well as their professional repairs
Warren Berke
The service team at Bicycle Habitat on Vanderbilt does great work - I'd had my bike tuned up at other shops with very mixed to poor results - where the Bicycle Habitat team on Vanderbilt nails it every time, from tune-ups to quickly fixing my kid's flat tire. The team in the bike shop (sales) are super helpful and easy to work with as well.
Bicycle Habitat offers a wide range of components and great, knowledgeable service.
Very attentive service.