based on 3053 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They had the bike i was looking for in the correct size
The service was excellent and the staff was very nice and cordial. The shop is amazing very professional.
Too expensive
Friendly, helpful staff, that jumps to help you, quick fixes, expert mechanics.... what else can I say. Best bicycle repair shop in NYC in my opinion. Thanks.
Everyone is very knowledgeable and friendly. The repair and maintenance work I've had done has always been done in a timely manner and of the best quality
Michael in new bike sales is top tier.
Very efficient but not sure they know as much as they imply
Great service. Friendy, helpful and timely.
Competent and courteous and efficient
Great staff at the Park Slope location!
The guys here are so kind and helpful! They checked out my daughters bike and didn’t charge me for their time. I wouldn’t go anywhere else!
Great service
Honest , prompt, kind, experienced advisor/salesman, answered all questions and gave good recommendations.
Guys were passionate experts about bikes and were able to get me on the road from a repair in no time.
My handlebars which were replaced on my bike we’re never checked before they gave me back the bike. As a result I road a few blocks and almost had an accident on the bike because my handlebars went one way and thee wheel went another way. That was quite a liability I think. Your worker when I brought it back was very apologetic but the liability there was pretty significant. I was pretty shook up. I consider myself lucky!
Best bike shop that provides great sales and service. I always take my bikes there and am never disappointed. Tim Lee runs a nice service shop.
Great service. Not pushy or trying to get me to buy stuff I didn't need.
Really nice people and good prices !
Great and friendly service
I really appreciate the workers effort to make purchasing a bike and bike materials accessible and coherent. They are extremely helpful and offer great advice. Furthermore the products are great quality and come with an extensive collection.
Mechanic was fast and professional
Everyone is very knowledgeable and helpful here.
Quick service (brake maintenance), and they called me to update with status. Would visit again.
Quick, no upselling, did what I asked without wasting time, explained everything thoroughly, stayed after closing to help me finish up buying the bike and accessories. Great experience.
Friendly and helpful!
Everyone in the store is always willing to help - no ask is to small - from putting air in your tire, to bike maintenance, to cycling conversations everyone is on their game.
Super attentive and helpful staff who answered our all our questions and was also kind to our 12 year old kid. Didn't feel like we were being upsold anything.
Super quick service, and Carlos did a thorough fix!
Adam Bernstein helped us out and he was amazing! He went above and beyond to help us and was kind even when I knew nothing :)
Fantastic customer service in a welcoming environment