based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Michael was super knowledgable and so helpful! Thanks for the great customer service!
I know from research (primarily internet research but other bicyclists too) that the products are top of the line. I tell staff what I think is, are the problems but I know from experience they will check to see if I missed something. Or tell me I really don't need what I think I need. I ain't rich. They always give me options. I like the way they communicate. No frackin' sale pitches or being pitched to. I hate sale pitches. I get to know trends. TURNAROUND IS FAST. I could go on. My 15-year-old Trek still zooooms.
Very impressed with service, quick and knowledgeable, saved a lot of time.
Great selection of stuff
I feel like they did everything possible to get the most money out from my repair.. Plus my bike was bought from them and I remember they told me was supposed to come with a lifetime basic tuning for free, but when I asked what was the difference and how much more I would have payed if my bike wasn't bought from Bicycle habitat, the explanation was kind of vague and basically I didn't even got. I don't think I will go there ever...
Everyone was great. Service & sales went above & beyond & the repair was expertly done within 10 minutes. Thank you!
Great mechanic. Super helpful. Bike runs like a dream.
Great service!
I really appreciate the kind and helpful attitude of the staff at Bicycle Habitat. They’ve helped me with my biking needs since the start! I feel very comfortable asking questions and seeking their advise because they know so much! Thank you, Bicycle Habitat! 10/10
Great service, advice and pricing
Nice people! Short waiting. Good prices
My bike is repaired quickly and the repairs last. The mechanics are very knowledgeable. The prices are fair.
Practical, efficient and prompt.
You guys are great. Thanks
Great service and products.
Put a deposit on a bike and when I went to pick it up, they sold it to someone else. Lied and said they called me and left a message. I sent an email with a complaint about the situation and they never responded.
Mike Pelletier was extremely quick and handy finding spokes which fit my rear mtb wheel. I replaced the missing spokes later that evening, they fit perfectly, and I'm now ready to race this weekend.
Sean
E2Value Racing
Friendly and attentive staff.
Difficult processes and very cumbersome. It's not clear how to wait or who to talk to, and staff is often unfriendly.
Bike came back looking brand new.
Helpful staff, good selection of items I'm stock
knowledgeable staff
Quick , fast service
Reliable
great service
Brian was awesome! Super helpful and very knowledgeable. Was able to find the perfect bike in less than 20 minutes. Thank you!
Great customer services. A really kind staff and my Bike runs better than it ever has
Staff knowledge and willingness to help.
Personal attention.
I met Ari on Saturday, and she was great!
Customer service and information were all appreciated!!
The staff was awesome. Cate helped me select the right road bike for my fit. Now I am enjoying my first road bike.
so efficient and friendly!