based on 1553 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection in stock. Knowledgable sales staff.
Excellent job, bike operates and rides like it did when it was new.
Tom is super knowledgeable and is willing to inform and help in any way.
Prompt attentive service. Care to make sure it was done properly
The call back on the estimate on my bike was a day late, but not really a big deal. After riding a few times, the repairs seem very good.
Great service and very cool retail store..
We have found our new bike shop for services! Appreciate the help and work done on my ebike. Appreciate the honest and ethical estimate and the adjustments! Thank you to your team!
Friendly staff and great atmosphere.
Love the store!!! So much fun!
Quality work and clear explanation of cost. Timely service and great hours of service.
The best
I appreciate that you had a good selection of products to allow me to find an option to fit the personality of the user.
Had a broken chain on an old bike. Only repair option presented to me was a very costly overhaul which was not really advisable given the age of my bike. I had to inquire and push to get them to consider just fixing the chain itself for a nominal fee. Would have appreciated it if they had presented both options from the start even if the fix was not guaranteed. Felt like the only option they pushed was the expensive one. They seem like good people but I would have felt more comfortable with the business if they had presented all options not just the "ideal" solution.
Very polite and friendly and very informative keeping me up to date. I like all the staff and services.
Quality products. First rate service!
Very accommodating and understanding. I would recommend Bicycle Cove to any of my friends.
Great friendly employees with a welcoming atmosphere! Very upfront with all details of service.
Fast, helpful, friendly, knowledgeable. Doesn't get better.
Customer service is impeccable.
Great customer service!
Friendly and helpful. Also very knowledgeable about bikes.
Customer service is tops!
The staff are so knowledgeable and answered all questions we had. Clean and friendly place. Great selection of vikes.
Everyone was very helpful in giving me options and service was preformed quickly. I will definitely recommend your shop to friends.
Knowledgeable people with the answers I needed, and quick service while I waited.
If you don't have what I need it is quickly sourced for me. My repairs are done right the first time every time. I appreciate the attention to detail
Nice product. Excellent customer service.
Appreciated the assistance getting my husbands bike in and out of the back of my car. Needed some new tubes for the tires. The mechanic said he could fix it up while I waited. Fast friendly service, checked brakes and adjusted the handle bars too. Nice to get it done in one trip.
Exceptional customer service and a great selection of accessories. The sales lady that waited on me was very knowledgeable of the items I was inquiring about. Thank you
Overall great experience, This was our first visit to Bicycle cove We were greeted right away when we arrived. Everyone working were friendly and helpful. My wife and I have bicycles we have has for nearly 30 years ( Kona Lava dome) we have always keped them in the garage and taken good care of them but they needed tune ups. They did not try to oversell us on extra service. We bought new tubes, Tires and some cables. The work was done within a week and at a reasonable price.We were very happy with the overall experience and will return in the future.