based on 1760 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service and very knowledgeable!!!
Quick and very helpful service and advice!
Fantastic service! Squeezed me in durng a busy time, b/c my visit was so limited. I really appreciated that! And the (borrowed) bike works great.
Customer service, shop service and the friendly and dynamic staff
Zeb the dig.
Staff was friendly and helpful
knowledgeable staff. Friendly and very helpful.
The store personnel are fantastic! They are very helpful and will work with you to get the products you need! They are also very friendly and responsible!
sicky tight stuff
Great to work with and very knowledgeable.
Great customer service and professional advice offered.
Great store, easy to find items. Excellent sales associate (Michele). She was very knowledgeable and able to quickly identify items for my needs. Very pleasant. Service associate had the modifications for my new bike done in a very reasonable amount of time.
I had a flat tire on my bike. The guy seemed so intent on being sure that the both the tire and the tube were thoroughly checked. He showed me a line tracing around on the tire and how he wanted to be sure tire line is perfectly aligned with the edge of the wheel rim. Finally, he put the assembled tire on a tire frame and was sure that it rolled correctly without any wobble. Good job.
I don't want my name publicized but would like to see employee's work acknowledged by the boss
Quality service and friendly folks.
Friendly, repaired tire
:)
Aways helpful and good folks who do great work !
Very prompt, professional and communicative.
Great service and wonderful employees! We will definitely be back!
Knowledge, friendly and helpful staff
Everyone at Bicycle Cove is so knowledgeable, and they always have the parts I am looking for. Additionally, they are friendly and treat customers like family.
Staff was very knowledgeable and helpful. Fast and easy buying process. Very happy with the purchase of my new bikes and with my overall shopping experience. Thank you!
Promptness.
Excellent customer service from Cassius and Ben and friendly atmosphere
Good service and good atmosphere.
Best bike shop around!!
Very customer oriented, very knowledgeable on bicycle repairs that were needed beyond the initial evaluation. I am very happy with the quality of service received. Our thanks to Nick and Cassius.
Very grateful to have such a high quality shop in my neighborhood.
FYI here's what the feedback request email looks like in Chrome on my PC:
https://photos.app.goo.gl/UXE5jX64bNKmFdHs6
When hovering over "Very Likely" or "Not Likely" lines, there is no indication of that being a link or clicking the words has any effect. When the tiny "view this message is a browser" link is clicked, the resulting page does display and work as expected. At least in Chrome on my PC, not sure about my phone.
Ashley very promptly repaired my broken spoke and returned my bike to me when promised.
You are simply the best bicycle place around!