based on 1552 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Labor prices are a little high but Trek sales make for good deals. The staff is extremely knowledgeable and passionate. Shop dog is a plus!
Your passion to stay engaged with your customers is by far the best experience I have had in a while. Thank you all for getting my bike rack together so could get back home. Ruth and the gentleman that was messaging me on his day off…. Thank you both!
Friendly. Fast service for my repairs.
We always get great service at the Bicycle Cove in Madison, AL. Great employees there. Highly recommend this bike shop.
Friendly, knowledgeable and great service!
Very knowledgeable and willing to help solve my bike problems.
Staff is very friendly and knowledgeable, always gives an honest assessment of my bicycle and servicing has always been done well. I keep going back!
I loved the ability to try bicycles that were there in the shop in several sizes and styles. I never felt pushed or rushed but felt confident about the decision I made to purchase the right bike for me.
Very helpful!
Nice people
Return the phone calls promptly, kept me updated on the repairs. Kind and friendly service.
I really appreciate that each person working there, whether they be in maintenance, sales, management, etc. is willing to spend time with me to help me learn about my bike. You guys are awesome. I can't even think of a critique to give. Thank you and keep it up!
Prompt service, fair prices. Thank you!!
The young employee who helped us was fantastic. You've hired a great employee in him.
Knowledgeable and helpful staff
Great service! Best bike shop in town
The salesperson and the tech were very helpful in explaining things and helping us find the right bike for my wife.
Prompt, friendly, efficient.
Friendly associates and you can’t beat the location.
Prompt service on a walk in basis
Nice having a full service bike shop in the neighborhood. Great staff.
Did my 30 day break in service in 10 mins while I looked around, sales person was helpful as well
Nice folks, no pressure, very helpful.
I purchased trek bike apparel and love the material. Thx
Excellent communication and I feel that that always treat us with honesty and clarity.
Personalized service and knowledgeable staff is much appreciated.
Ruth was very helpful!
Overall great experience, This was our first visit to Bicycle cove We were greeted right away when we arrived. Everyone working were friendly and helpful. My wife and I have bicycles we have has for nearly 30 years ( Kona Lava dome) we have always keped them in the garage and taken good care of them but they needed tune ups. They did not try to oversell us on extra service. We bought new tubes, Tires and some cables. The work was done within a week and at a reasonable price.We were very happy with the overall experience and will return in the future.
Good selection in stock. Knowledgable sales staff.
Service is great. They kept a bike going for 15 years. When repairs couldn’t be made, they made excellent suggestions.