based on 1551 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I highly recommend Bicycle Cove in Madison if you are looking for a great buying experience...especially as newcomer. My wife and I decided it was time to get out there and get moving again and wanted a low impact way to begin. We visited this store and the highly knowledgeable staff a few times before making the decision to buy. They went above and beyond to inform us and NOT to oversell us. They made sure we understood our options and made sure we purchased the bicycles that were right for us. If you have any questions or concerns, I assure you they'll answer it with professionalism and kindness.
Fast friendly service!
Knowledgeable and super friendly staff.
I LOVE my new ebike. Ben was so helpful and answered all of my questions. I would certainly recommend my friends to Bicycle Cove!
The personal service is outstanding. Jerry anwered all our question and took the time to help us thru every step in the process and assisted us with all our accessories. He even installed all the accessories for us.
Honesty and efficiency of the staff working 10/29/22. Thanks, D. Last name removed
Friendly and helpful staff. My go to for anything cycling related.
Had exactly what I needed. I actually messaged on the HAMR discord asking if anybody had a spare gxp threaded bottom bracket kicking around because I bent my cranks, my spare old set needed a different bb, and I couldn't find the spare gxp bottom bracket I had in the garage. Rob responded saying you had one in stock at the Hampton Cove shop so I came by and got it.
Such HREAT service from the sales staff!!!!
Nice, friendly and great work tuning up my bycycle. Job well done. I would definitely recommend Bycycle Cove.
Great customer service!
You guys are doing great!
All around great experience shopping for my cycling needs.
I took a schwinn ranger my bike in to have gears adjusted and they were able to get right to it price was very reasonable
If you have a question, they have the answer. Ruth was very knowledgeable and offered advice in addition to answering my question first. You could tell that it was her passion and she gets excited about helping others. I will visit bicycle cove for ALL of my biking needs and I advise you to do the same!
Great service and support.
Large inventory of quality bikes and equipment . Knowledgeable staff on hand.
The service team is stellar and the sales staff is awesome.
Friendly, responsive, high quality work!
Ruth at Bicycle Cove was patient and attentive, she listened to what all we needed with our purchase, and had great recommendations! We're super happy!
The best part of Bicycle Cove is all the fun bikes & knowledgable staff!!!
Good bike repairs
Expert folks on site that can respond to my requests. Good products already there, not necessary to order.
Great service and community from your staff.
Great service. Friendly people.
Your staff are very helpful and knowledgeable on the products you sell. They are courteous and they greet the customers as soon as they enter the shop. Thank you for your great service.
I took my son in to be sized. I was welcomed with a smile, educated on different things about bikes I did not know and then helped with various options. The whole time they engaged my son and always had wonderful customer service. I highly recommend going to this shop for all your bike needs even for young children.
Friendly staff that helped us pick a bike.
Problems are solved and more than once at no charge!
If every small business operated as THE BICYCLE COVE does, the world would be a better place.
Thanks.
Top notch service and communication. Job done right.