based on 1552 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing customer service before and after the sale. I don't even think about going anywhere else!
Very friendly service and great advice!
Super friendly ..dropped my bike off for repairs (at close) and it was good to go the next day, so they’re super fast too!
Turn around time for maintenance
Friendly and helpful. Helped us out with mounting our mtb tires. Even though we hadn’t purchased from them.
Friendly, professional, knowledgeable
Attentive, helpful, knowledgeable staff
Good service.
Personal and expert service. Help local leagues
Goes out of their way to explain how their products works and the benefits associated with the product
Trustworthiness is a core value of the store that the employees display
Knows their products
They take the anxiety out of purchasing an expensive trek bicycle
The service is outstanding and I am happy with every product I have bought there.
Thanks for the good help buying my first mountain bike. I really appreciated the useful advice by the sales associate. :)
We love our bikes. Thanks to Jessica helping us pick out the right bike we walked away feeling confidant about our purchase. When we left we had a big ole smile on our face. Her exemplary customer service gave us faith that you can still have a great shopping experience. Yes we will definitely recommend Bicycle Cove in Madison and we Love the product you carry.
Services was great. All work/purchased parts was explained. I did not feel like I was rushed in and out.
I would have liked my electronic shifters to be charged.
There was only one person working on a Saturday and I waited for 10 mins while the one person went to other people to sell bikes without acknowledging me or letting me know he’d be with me…or asking what I needed to prioritize his customers.
After dropping my bike off, no one called me to let me know approximately when it would be ready.
Some basic customer service courtesy is really lacking.
But clean shop and took care of the job!
Very helpful
They worked very fast with superb efficiency and made the bike look handsome and rides like a dream. Even went the extra mile by adding some easy yet beneficial features to the bike and discussed some items they had in mind to keep the bike period correct!
That dude First name removed sure can sell nice wheels, as well as burn through some service.
"You're simply the best! Better than all the rest!" - Tina Turner
The friendly, kind people that know their business. Not sure whom waited on me, the owner or not, could not find nicer people. I would recommend this business to anyone!!! If I were rating them I would give this business a (10).
Great selection and service is always the best!!
Friendly and professional staff.
The repairs were done quicker than promised!! The staff was very helpful , patient and friendly.
You have a varied range of bicycles to choose from based on competence comfort level. All of your employees are very helpful and have the right level of experience. Frankly, your sales are normally pretty good deals. I impulsed-bought a bike Saturday because I knew from experience that it was a good buy at that price.
Great attention to detail
Beautiful facility
The staff are very friendly and knowledgeable. They serviced my bike on the spot, and the price was very reasonable and fair.
Great folks and great service! Always willing to accommodate and give good advice on what might be needed for best results.
Tom is always great. Good to see everyone is doing good!
Great selection and some really good service people at the Madison location.